Customer care is a long-term relationship with you and your client(s). It’s caring about what they need specifically in the beginning, really understanding their needs before the sale. It’s knowing what they want and then doing everything you can to make that happen or to make it better- better price, better technology, better fit. Clients want to know they will still be important down the road; being able to ask questions and get updates as needed, not to slip by the wayside.

Ways to improve customer care:

• Offer something free before they buy.
• Keep in contact periodically.
• Make it easy for them to contact you.
• Ask open-ended questions.
• Do not use business slang or tech buzz words.
• Offer them what you would offer new customers- promotions, deals, and good service.
• Be their solution.

NWMAP is a Master Agency with decades of experience within our management and over 10 years in business. We have a list of over 40 carriers we deal with directly, which gives us a significant advantage for our agents and the ability to provide best fit service to clients. Your clients get the best rates, several choices, perfect solutions while you reoccurring revenue as well as carrier contests and promotions earned even faster. You have the ability to earn short and long-term.

NWMAP is here to help you succeed in this endeavor. We give you the tools. Pleas keep in mind, customer service is our priority. If you want to know more, please contact:

While there are several short-term perks with selling Telecom, long-term potential is one super advantage. You can build upon your sells and earn continuous revenue, basically money that is made while you aren’t working at it. Your sales continue to pay you long after you’ve landed the sell. Of course the more you sell, the more you are rewarded both short and long-term.

If sales is your niche, then Telecom is a great area to dive into, easily earning some extra cash. It is one area in particular that businesses can take advantage of while the economy is stagnant. A business can save money and improve their communications system. A business can recover their edge in the market without spending extra money. A small business can improve their technology with peace of mind and little risk.

It’s been said, Telecom sells itself, and it’s true. There is not one business that doesn’t highly depend on communications within their company and outside of their company with their customers. Communication is crucial and accounts for over 90% of how we do business. Most businesses are unaware of their communication inefficiencies, and this is where a Telecom Agent comes in. Learn about the industry (telecom) that will never die…and earn extra money.

How to be an Agent: http://nwmap.com/contact-us/become-an-agent . NWMAP has the tools, and experience in the industry, to get you started.

At NWMAP we know a lot about how to get more for your money. This is what we do for people and their business. We only succeed because what we did for you is working, and paying off. In other words, our business succeeds if, and only if, you do. How do we do this?

We provide free quotes, reviews and advice about solutions to your existing communication systems concerns or queries. We identify whether you are paying too much or paying for a service that does nothing for you. We show you how to make that dollar stretch and we can give you peace of mind that our solutions for you will pay off, now or long-term. By doing this we are helping you identify and fulfill your 2012 business goals. Where can you save money? Let us show you. What can you do to get your small or large business into 2012 and beyond? We can also show you how.

Telecom is one area in which you can move your business forward and get more for your money while saving money. Whatever your 2012 business goals are, we can help steer you in the right direction by addressing at least one major aspect of your business; how you communicate.  

More FREE information: http://nwmap.com/contact-us/request-quote. Contact us about your 2012 business goals, concerns, questions, etc.

Investing in technology isn’t as expensive as you think, updating your company’s technology is an investment and will give you immediate and/or long-term return on your investment. More on updating telecom technology: http://nwmap.com/updating-your-telecommunications-system-and-saving-money

How to tell if you’re stuck in a rut:

1. Cautious Culture: Not accepting of change; perhaps never have been and it has become the company culture. Change is a threat to them and equals higher costs, but that’s not actually the reality.
2. Lack Long-term: Afraid to do anything different from what is done today and yesterday- they never move forward, but believe that not moving backward is at least progress. They lack a long-term plan or follow through with current goals. They will never move forward and eventually will fall behind.
3. Empty Employees: Retaining employees that offer nothing to the company. Businesses house a few or several employees that lack initiative and can bring down entire departments. They are the root of a rut. Owners are hesitant to establish new systems, procedures, and technology because of these employees who will not embrace it.

One doable solution if you are unsure about the future of your company and it’s competitive edge, check into getting a free quote from a Telecom provider that offers free reviews of your current Telecom technology, your plans, and your current costs. You would be surprised how you can update your technology, improve company communications, and restore your competitive edge while saving money. Don’t be afraid to check it out because it’s free.

NWMAP Telecom Brokers are in the business of providing you solutions first, solutions specific to your company’s needs, and choices of over 40 carriers. Get a quote: http://nwmap.com/contact-us/request-quote

The WINNER is…Larry Wilcox. Congratulations and enjoy the trip.

Next NWMAP Agent contest drawing is Feb 29th. You will be entered to win for every $400 block of new sales. Details: http://nwmap.com/telecom-agents-contest

Integra has made most of their headlines due to the widespread and fast growing expansion of services this last year. In a recent article it states that Integra extended Hosted VoIP across its entire network. Integra is giving its business customers options. Since no two businesses are the same, businesses have the option to purchase a basic phone system with traditional calling features or a completely hosted solution with a dedicated switch.

The sad truth is companies (large and small) are hanging onto old technology (existing equipment) that is costing them more money. They unwittingly think they’re saving money, but this couldn’t be further from reality. Telecom communications/solutions can reduce costs when updated and consolidated. If you think you’re stuck, you’re not. Carriers and agencies, such as NWMAP (Telecom Brokers), have plenty of solutions for you to save money while giving you the best Telecommunications system fit for your needs.

Frugality and familiarity with current systems can be a company’s worst enemy. There is value in hosted VoIP for instance and many companies aren’t recognizing this. If security, size of your company, or ease of use is a concern, your Telecom carrier or agent can address these issues and give you assurance and a clear plan. Hopefully we’ll see more companies recognizing the value within hosted VoIP communications and the increasingly popular Cloud Communications.

Free Quote: http://nwmap.com/contact-us/request-quote

The NWMAP newlsetter is a monthly newsletter (free of course) sent via email for your convenience. The clips of info in this newsletter apply to a large group of people involved with Telecom in some form. If you want to check it out, please contact Laura at: laura@nwmap.com We can send you a copy of the newsletter to see if you are interested in receiving current Telecom/business information on a regular basis.

Benefits of SIP over MPLS are improved call quality with low latency, better end-to-end quality of service, and MPLS avoids exposure to the public Internet and control over your lines. This is what makes it superior in security.  On an MPLS network a denial-of-service attack isn’t going to happen, along with a number of other security concerns- wiped away with MPLS.  It basically acts as a virtual private network.

If you have security concerns for your business, avoiding public Internet is key and SIP over MPLS is an excellent solution and MPLS service is a lot better service concerning performance and even savings as well.

Questions about your security or MPLS services, NWMAP can give you free answers, reviews of your current services and bills, and a free quote. Contact information http://nwmap.com/contact-us and free quote http://nwmap.com/contact-us/request-quote