CCaaS (Contact Center as a Service)

When you think “contact center“ or “call center”, you probably think of a company that has 100 agents or more, making only outbound calls. Or a “phone farm” with hundreds of customer service agents waiting to take calls.

In today’s market, that’s just simply not true anymore.

A contact center today can have as little as 2 agents or as many as 2,000 or more agents, while relying on & utilizing inbound calling, outbound calling, email, chat and social media as means of communicating with their customers.
If you have any kind of call queue and have need for call analytics, WFO (Work Force Optimization), WFM (Work Force Management), real time reports for managers, reduction in attrition, attention to KPI (Key Performance Indicators), increase in agent experience, increase in customer experience…

That’s where we come in!

We have an extensive list of trusted partners in the Contact Center space to fit every size, every industry and for every budget.

If you have questions or you’re not sure where to start, let us help!