Core Team Support Team/care team, consultants, partners, etc.

Behind every successful person is a team of others who help make them great.  And with us, it’s no different.

At NWMAP, we’ve created a culture within our organization that we share in each other’s successes, we celebrate Win’s as a team, we empower each other and encourage each other to strive to be the best at what we do. Our dedicated staff is trained to assist our clients in all areas of client support and client care, as well as assist the team as a whole. We have strategically put together a world-class team of staff, consultants and partners to bring our clients the best support and care in the business.

Our clients and partners get to see and experience this firsthand.  You will too!

Business Relationship Manager, Sarah Brown

Sarah brings over 12 years of experience & expertise in telecom, technology and organizational management to NWMAP, as she serves as NWMAP’s Business Relationship Manager.  She possesses this unique ability to translate “tech to English” & “English to tech”.

Her primary focus is procuring relationships with partners & consultants to help bring them to our clients, to be able to provide the most elite, cutting-edge products and services.  She also serves as the “right hand” to the founder of NWMAP.

With a heart for caring, Sarah has a passion to help others which is displayed through her dedication and loyalty to the clients she serves and to NWMAP as a whole.

Highly detailed (and a little OCD in this area), Sarah and her team are directly responsible for bringing the processes & trainings to life for the organization.

A native Pacific Northwesterner, she currently resides in Washington State with her husband, 2 children, a dog & a cat.  When Sarah isn’t working, she enjoys spending time with her family & friends (lots of parties & barbeques), watching & playing sports (Go Ducks!), knitting (it’s her Zen), writing & managing her sports blog, volunteering at her kids’ school and volunteering at her church.

Business Engagement Officer, Sharon Nelson

Sharon came to NWMAP 2 years ago.  With a background as a Legal Assistant, she was ready to take on a new career path.  We like to refer to Sharon as our social butterfly!  Her passion and enthusiasm towards our clients’ best interest are what make her a great fit as our Business Engagement Officer.  People are naturally drawn to her and it was clear early on, that working directly with new clients and identifying referral partners to make them feel comfortable and welcomed was her niche.

Her primary focus is attending networking events and participating in networking groups to help promote NWMAP’s name and reputation in front of businesses both local and nationally.  When new clients come to work with us, she is responsible for the first engagement with them, welcoming and managing their discovery meetings.  She also works directly with our Social Media Assistants to help bring relevant content to our connections and followers.

When Sharon isn’t working, she is keeping up with her 3 daughters, spending time with her family and friends, attending concerts, and teaching dance to children of all ages.

Customer Care Manager, Jennifer Fuller

Jennifer came to NWMAP 4 years ago and was thrust into the world of telecom and technology.  With having her own experience of running a business, her ideology of customer care mirrored that of NWMAP and she quickly proved that customer care was a top priority for her.

She currently serves as NWMAP’s Customer Care Manager, as she oversees all of the customer care and support team.  If you’ve ever called our offices, chances are is that you’ve talked to her.

Not only does Jennifer manage all of the after-care for our clients, she plays a large part in the work put in before a client becomes a client.  She helps to manage pricing requests, client inquiries, preparing agreement paperwork and assisting consultants.  In addition, she also serves as backup to Sarah and Lennie when they need an extra hand.

With a heart for caring, Jennifer has a true passion for helping others, which translates into her dedication and loyalty to the clients she serves and to NWMAP as a whole.

When Jennifer isn’t working, she continues to run her own art business – making every piece by hand (she is a professional scrimshander), enjoys spending time with her family & friends, and volunteering at her church.