Whether you’re approaching a possible client or sealing a deal, there are questions every client should be asking you for their Telecom (phone, data, Internet, and product service) needs. If they’re not, as a Telecom Agent you should be answering these key inquires for them. Some clients can pinpoint their needs, others are unhappy with current services but may not be able to focus on one particular thing.
Do you want better service? This can be tricky because clients may not know what better service entails or if they’ve never had better, they have nothing to compare it to. They may be hesitant due to budget concerns. Better often means pricier, but in Telecom we know that’s not always the case. You can be the first to let a client know that.
Do you feel stuck? Does the business client feel as though they’re stuck with outdated technology? Are they stuck in a current contract? Do they feel as though they’re paying too much but don’t know what to do about it? These are excellent questions and a wonderful selling tool.
Do you have what you need/ and want? Some clients are paying for services they don’t utilize. What a shame! Some clients want more but fear the price increase. A Telecom Agent can sit down with a client and not only review the current bills, but also determine what services the client will benefit from and get the most ROI.
Are you in consistent contact with your current provider to make sure your changing business needs are being met, now and in the future? NWMAP believes a contract and a client is an ongoing relationship.
Keep in mind NWMAP Telecom Agents can review a business’ bill. NO CHARGE!!