Implementing New Technology In Your Business

The continuous growth of new technology available for the workplace presents an atmosphere of rapid change that will not slow down any time soon in the near future. Numerous businesses have experienced the process of implementing new technologies and the various issues that creep up, from an overall lack of employee acceptance to unexpected minor malfunctions. The caveat is, despite some of the nuances, new technologies are necessary for a business to remain competitive, relevant, and increase profit margins.

The proper and efficient use of new technology in the workplace is crucial. The younger generations beginning to enter the workforce are tech savvy and widely accept the evolving nature of technology, but all employees need to be on board for a technological implementation to be successful and beneficial. One way of doing this is to provide plenty of training, specific for various departments if necessary, and during and after training to disperse an employee evaluations survey of how effective the training is and thoughts about the new implementations.

When implementing new technology, you require as many people on your team as possible. Technical difficulties can be avoided if you have a team or Agent to work with you during the implementations process. For instance, NWMAP offers the services of their Telecom Brokers to assist from beginning to end; shop for a low cost specific plan for your business, have the experience to know what to troubleshoot and how to move the installation along, provide moving services for successful transfer of technologies, and consulting with on-site visits to help you make choices without resorting to confusing technical jargon.

How To Attract The Next Generation Workforce To Your Business

IT leaders have known for years the value and benefit of efficient and new technologies for businesses.

  • Being able to share information, globally if necessary.
  • Improve customer service
  • Increase productivity
  • Cut costs in several departments
  • Reduce carbon footprint
  • Reduce absenteeism
  • Business runs more efficiently
  • Improve communications

An additional benefit is attracting the new generations in the workforce to your business. These employees are tech savvy and greatly appreciate new and efficient technology. They work well in groups, requiring the appropriate technology to keep them connected. Video conferencing, virtual teams, telecommuting, email/voicemail technologies, and wireless devices attract the next generation who have the capabilities to transform your business.

Implementing  a new system or new technologies can require employee training and ongoing assurance of company-wide acceptance. The benefit of attracting the next generation workforce is adding an addition to your company that embraces new technologies. It opens a door to opportunities for companies and employees with various work arrangements, whether employees travel or work from home occasionally.

The benefits far outweigh any hesitation a business may have about implementing new technology. Often times, businesses are astonished by the money they save. Telecom Brokers at NWMAP save their clients money by having access to over 40 carriers in the Telecom business, negotiating prices with those carriers, and searching for specific packages that benefit the client’s business specifically. New technology should always benefit a business.

Acheive Better Customer Service With a Personalized Telecom Package

Nearing the end of 2010, we are reminded of all the businesses that failed during this recession. From these lessons should come the realization one notable factor will set you apart from the ones that have failed. Customer service. Customers want efficient, courteous, personalized, and hassle-free service. They can get your service or product from your competitors, but if you provide better service, they will go where they are appreciated. With all the competition in today’s industries, the ONLY factor setting you apart is great customer service.  

How do you acheive outstanding customer service?

  • Understand your customer’s preferences
  • look for opportunities to make your customers feel significant
  • form relationships an partnerships
  • set a high customer service standard
  • provide the tools for your employees; a personalized Unified Communications plan 

Let’s take a look at the last tip on the list; personalized Unified Communications plan. Why is this so relevant? Suppose you have employees who travel, upper level management spends significant time in conference calls, and you need to filter and prioritize incoming messages.  Features like videoconferencing calls have proven to cut down on travel costs, instant messaging and VoIP can cut down on phone bills, and business Ethernet can prioritize incoming information. Creating a more productive environment enables employees to provide better customer service, and increase your bottom line. 

At NWMAP, Telecom Brokers listen to you and identify your specific needs. They have access to over 40 carriers and they do the searching for you- best package, lowest cost.

Are You Satisfied With Your Unified Communications Services?

Simply put; if user satisfaction is low, productivity is even lower. One of the most effective tools for driving up productivity and customer relations is adopting and utilizing a personalized Unified Communications plan specific to your business’ needs. You can have top of the line newest technology and it won’t matter if it’s not the right plan for your business, including your employees.

One way to see how effective your Unified Communications plan is, would be to measure productivity and user satisfaction among your employees, and clients is applicable.  Are the employees happy with the system? Are they utilizing features most helpful for their job? Measure use of IP Telephony, call routing, messaging solutions, etc. The purpose of Unified Communications is to increase productivity. The goal of a good Telecom Agent (Broker)/Agency is to keep products and services as simple as possible for the employees to adapt to. If it’s not simple and user friendly, it will not increase productivity and it will be a waste of your money.

If you have questions whether your Unified Communications services are right for your company, then you should contact your Telecom Broker with your concerns. In fact, many Telecom Brokers will reach out and check in with you periodically to evaluate your services and satisfaction. They should also be available when you need them most. With the current economy you can’t afford to be unhappy or indifferent about your services. If you don’t already have a Telecom Broker, it would be in your best interest and one of the only ways in which you can be sure your plan is personalized and productive.

For more on selecting a Telecom Broker:


Stay Connected; History and Future of Telecom

Historically, staying connected meant consistent use of stamps and waiting the entire day for an important call. Remember phone tag? Currently, staying connected is a business’ lifeline- the difference between success and failure. An ability to stay connected efficiently is even more crucial.

Everyone is staying personally connected through technologies like Facebook status updates and Twitter. Why shouldn’t a business expect the same instant gratificaion in their communications? That kind of technology is available and a business would see the most benefit with bundled deals, keeping their cost low and their connectivity high.

Today’s businesses should expect technology to surpass their demands, deliver instant connectivity, with less burden to their budget and spending allowances. In addition, Telecom Brokers come into the mix to make the search easier- to connect a business with a carrier’s plan or product that suits them specifically and optimally. If you have questions or issues down the road, Telecom Brokers stay connected and are there for you almost instantly to get you back on track.

Imagine productive, enjoyable, and personable business exchanges made easy and affordable. No more waiting, guessing, missing calls and clients. Business Ethernet, voiceover IP, and video conferencing capabilities are a few technologies that businesses can expect to be the norm, now and into the future.