Simply put; if user satisfaction is low, productivity is even lower. One of the most effective tools for driving up productivity and customer relations is adopting and utilizing a personalized Unified Communications plan specific to your business’ needs. You can have top of the line newest technology and it won’t matter if it’s not the right plan for your business, including your employees.
One way to see how effective your Unified Communications plan is, would be to measure productivity and user satisfaction among your employees, and clients is applicable. Are the employees happy with the system? Are they utilizing features most helpful for their job? Measure use of IP Telephony, call routing, messaging solutions, etc. The purpose of Unified Communications is to increase productivity. The goal of a good Telecom Agent (Broker)/Agency is to keep products and services as simple as possible for the employees to adapt to. If it’s not simple and user friendly, it will not increase productivity and it will be a waste of your money.
If you have questions whether your Unified Communications services are right for your company, then you should contact your Telecom Broker with your concerns. In fact, many Telecom Brokers will reach out and check in with you periodically to evaluate your services and satisfaction. They should also be available when you need them most. With the current economy you can’t afford to be unhappy or indifferent about your services. If you don’t already have a Telecom Broker, it would be in your best interest and one of the only ways in which you can be sure your plan is personalized and productive.
For more on selecting a Telecom Broker: https://nwmap.com/get-more-for-your-money-by-using-a-telecom-broker
https://nwmap.com/questions-to-ask-when-choosing-a-telecom-agency
