The Communication/ Technology Barrier

There are several types of communication errors and ways in which communication gets tricky between business representatives and customers, especially those in the technology industry and those wishing to learn about, purchase, and/or train with that technology. Ever worked in a business office/company and there was either new technology to implement or something broke down for the IT Department to handle? It’s an interesting conversation when non-technical people are communicating with technical types. In the Telecom industry communication must be a priority with our customers. At NWMAP we handle everything from inquiries on products and services to sales to implementing and training. We must be able to explain technology in laymen’s terms, but also understand clients and how they communicate their needs.

Here’s how we’ve successfully handled the barrier that often arises in communicating technology:

  • We take a step by step approach. First understand the client and listen to what they are communicating.
  • Never offend the customer’s intelligence. Simple is better of course, but not overly simplistic.
  • Always acknowledge the customer’s points by repeating some of what they said or paraphrasing.
  • Find out how your customer prefers to communicate. Some people prefer email over phone or vice versa.
  • Make a straightforward plan together. We never add anything into the mix, like sales of products they won’t need or significantly benefit from.
  • Always be available for questions. When it comes to technology, nothing will get communicated if the tech people are not available.

 

 

 

Are You Satisfied With Your Unified Communications Services?

Simply put; if user satisfaction is low, productivity is even lower. One of the most effective tools for driving up productivity and customer relations is adopting and utilizing a personalized Unified Communications plan specific to your business’ needs. You can have top of the line newest technology and it won’t matter if it’s not the right plan for your business, including your employees.

One way to see how effective your Unified Communications plan is, would be to measure productivity and user satisfaction among your employees, and clients is applicable.  Are the employees happy with the system? Are they utilizing features most helpful for their job? Measure use of IP Telephony, call routing, messaging solutions, etc. The purpose of Unified Communications is to increase productivity. The goal of a good Telecom Agent (Broker)/Agency is to keep products and services as simple as possible for the employees to adapt to. If it’s not simple and user friendly, it will not increase productivity and it will be a waste of your money.

If you have questions whether your Unified Communications services are right for your company, then you should contact your Telecom Broker with your concerns. In fact, many Telecom Brokers will reach out and check in with you periodically to evaluate your services and satisfaction. They should also be available when you need them most. With the current economy you can’t afford to be unhappy or indifferent about your services. If you don’t already have a Telecom Broker, it would be in your best interest and one of the only ways in which you can be sure your plan is personalized and productive.

For more on selecting a Telecom Broker: https://nwmap.com/get-more-for-your-money-by-using-a-telecom-broker

                                                                                    https://nwmap.com/questions-to-ask-when-choosing-a-telecom-agency

Stay Connected; History and Future of Telecom

Historically, staying connected meant consistent use of stamps and waiting the entire day for an important call. Remember phone tag? Currently, staying connected is a business’ lifeline- the difference between success and failure. An ability to stay connected efficiently is even more crucial.

Everyone is staying personally connected through technologies like Facebook status updates and Twitter. Why shouldn’t a business expect the same instant gratificaion in their communications? That kind of technology is available and a business would see the most benefit with bundled deals, keeping their cost low and their connectivity high.

Today’s businesses should expect technology to surpass their demands, deliver instant connectivity, with less burden to their budget and spending allowances. In addition, Telecom Brokers come into the mix to make the search easier- to connect a business with a carrier’s plan or product that suits them specifically and optimally. If you have questions or issues down the road, Telecom Brokers stay connected and are there for you almost instantly to get you back on track.

Imagine productive, enjoyable, and personable business exchanges made easy and affordable. No more waiting, guessing, missing calls and clients. Business Ethernet, voiceover IP, and video conferencing capabilities are a few technologies that businesses can expect to be the norm, now and into the future.

Don’t Just Guess! Get the Right Phone System and Internet Services For Your Business

When you guess, you lose money. Creating the most efficient phone system or internet service plan for your business should involve less time spent on guesswork and more time on enjoying the bottom line rewards a specifically designed plan can bring in.  The communications system within your business is it’s lifeline; it keeps everyone, employees and customers, connected and informed. How fast and efficient that system is greatly depends on how specific it is to your business requirements.

Questions to ask yourself before purchasing Unified Communications products and services are as follows:

  1. What is the latest technology in Unified Communications?
  2. Will your business benefit from an updated system?
  3. Does the service provider offer free quotes, installation, 24 hour support, packages tailored to benefit your company, ability to upgrade when needed?
  4. How concerned are you and/or the service provider with adhering to a lean budget and absolutely getting the biggest bang for your buck?
  5. Will the system and products be user-friendly for ALL your employees who will be using it regularly?
  6. How much time do you have to shop around? You can be assured that every other company is working on a better telephone solution for their office.

If you don’t know all the answers to these questions, don’t feel overwhelmed, because there is an EASY solution. The reality is you can certainly lose money on the Unified Communications purchase itself and in the long run as well. However, telecommunications agents at NWMAP can answer all your phone system and Internet/Ethernet questions, save you money, offer you more options, and provide full service form start to finish, and on-going. No guesswork.

Get More For Your Money By Using a Telecom Broker

Not many businesses, in the current economic climate, have extra money to put towards expanding their technology. Even though this single aspect is proven to improve business and the bottom line, they may feel overwhelmed or misguided by the choices and direction technology is headed towards. A Telecom Broker will pinpoint your specific needs and save you money.

What you should look for when choosing a Telecom Broker:  

  • How long the person has been a broker for their current company. Their is a high turnover rate in Telecom sales/agent positions. If a person’s position is completely dependant on the sales than they will be highly motivated to sell you products you don’t need.
  • How long the Telecom Broker has been in the business. In this business, expertise and ongoing relationships with carriers is crucial to saving your business money.
  • Help you consolidate your current phone systems and business Internet/Ethernet. Just as you may save money by bundling your cable and phone bill at home, you can do the same for your business. Don’t just pay the monthly bills, contact a broker to help you find ways to save money by consolidating services.
  • Search for ways to save you money. A Telecom Broker should never convince you to use products that don’t absolutely make sense specifically for your company.
  • Ongoing relationship with you. Telecom Brokers should always be available to meet your needs and answer questions. They should also provide a simple billing system.

 

NWMAP has Telecom Agents that will meet and exceed your expectations.