Effective Telecom Strategies

The executive decision makers for a business want to meet the needs of customers who want more for less. However, they need to be able to compete within their own industry, which they assume requires spending more to get more. Concerning technology, and especially Telecom, this doesn’t have to be true. The IT department creates strategies that enable a business to implement additional and/or newer Technology within budget. 

How to Recognize a great Telecom Strategy:  

  • Value: The value of Telecom is virtually priceless. It is excellent, and necessary, for growth and competition. Allocating resources to the capabilities that will give you the most substantial return on your investment is the best choice obviously.  You need to know what value it brings 3 months from now, 6 months from now, etc. Executives must realize the return on investment is not likely to be seen for at least 3 months, but a good strategy should specify when the payoff will be noticeable. 
  • Benefit: All those involved with the strategy should be accountable for delivering on time and on budget. If you are adding to or updating your Telecom technology, you must consider a Telecom Broker. Telecom Brokers specialize in working with all departments to see the whole process through, from start to finish, on time and on budget. They also maintain the system and troubleshoot when necessary. When time and funding is limited, Telecom Brokers are an essential ingredient.
  • Efficiency: Consider the ongoing operational costs into your strategy. Limiting available IT resources will stifle progress and creativity, whereas seeking value in what you want or need is best. Simplifying and consolidating your Telecom technologies is recommended. Again, consulting a Telecom Broker to manage your vendors will save you time and money. 
  • Future: Technology is a crucial aspect in the future of any business. How important it is to you is reflected in the resources you are willing to allocate on your Telecom strategies. An ideal balance exists between meeting functional needs and changes in the future. Many products and services in Telecom are designed to do exactly that.   

Receive a free quote from a Telecom Broker today: http://www.nwmap.com/contact-forms/request-a-quote.php

To learn about opportunities as a partner and Telecom Agent for NWMAP, please visit: http://www.nwmap.com/contact-forms/how-to-become-an-agent.php

Acheive Better Customer Service With a Personalized Telecom Package

Nearing the end of 2010, we are reminded of all the businesses that failed during this recession. From these lessons should come the realization one notable factor will set you apart from the ones that have failed. Customer service. Customers want efficient, courteous, personalized, and hassle-free service. They can get your service or product from your competitors, but if you provide better service, they will go where they are appreciated. With all the competition in today’s industries, the ONLY factor setting you apart is great customer service.  

How do you acheive outstanding customer service?

  • Understand your customer’s preferences
  • look for opportunities to make your customers feel significant
  • form relationships an partnerships
  • set a high customer service standard
  • provide the tools for your employees; a personalized Unified Communications plan 

Let’s take a look at the last tip on the list; personalized Unified Communications plan. Why is this so relevant? Suppose you have employees who travel, upper level management spends significant time in conference calls, and you need to filter and prioritize incoming messages.  Features like videoconferencing calls have proven to cut down on travel costs, instant messaging and VoIP can cut down on phone bills, and business Ethernet can prioritize incoming information. Creating a more productive environment enables employees to provide better customer service, and increase your bottom line. 

At NWMAP, Telecom Brokers listen to you and identify your specific needs. They have access to over 40 carriers and they do the searching for you- best package, lowest cost.

Are You Satisfied With Your Unified Communications Services?

Simply put; if user satisfaction is low, productivity is even lower. One of the most effective tools for driving up productivity and customer relations is adopting and utilizing a personalized Unified Communications plan specific to your business’ needs. You can have top of the line newest technology and it won’t matter if it’s not the right plan for your business, including your employees.

One way to see how effective your Unified Communications plan is, would be to measure productivity and user satisfaction among your employees, and clients is applicable.  Are the employees happy with the system? Are they utilizing features most helpful for their job? Measure use of IP Telephony, call routing, messaging solutions, etc. The purpose of Unified Communications is to increase productivity. The goal of a good Telecom Agent (Broker)/Agency is to keep products and services as simple as possible for the employees to adapt to. If it’s not simple and user friendly, it will not increase productivity and it will be a waste of your money.

If you have questions whether your Unified Communications services are right for your company, then you should contact your Telecom Broker with your concerns. In fact, many Telecom Brokers will reach out and check in with you periodically to evaluate your services and satisfaction. They should also be available when you need them most. With the current economy you can’t afford to be unhappy or indifferent about your services. If you don’t already have a Telecom Broker, it would be in your best interest and one of the only ways in which you can be sure your plan is personalized and productive.

For more on selecting a Telecom Broker: https://nwmap.com/get-more-for-your-money-by-using-a-telecom-broker

                                                                                    https://nwmap.com/questions-to-ask-when-choosing-a-telecom-agency