Nearing the end of 2010, we are reminded of all the businesses that failed during this recession. From these lessons should come the realization one notable factor will set you apart from the ones that have failed. Customer service. Customers want efficient, courteous, personalized, and hassle-free service. They can get your service or product from your competitors, but if you provide better service, they will go where they are appreciated. With all the competition in today’s industries, the ONLY factor setting you apart is great customer service.
How do you acheive outstanding customer service?
- Understand your customer’s preferences
- look for opportunities to make your customers feel significant
- form relationships an partnerships
- set a high customer service standard
- provide the tools for your employees; a personalized Unified Communications plan
Let’s take a look at the last tip on the list; personalized Unified Communications plan. Why is this so relevant? Suppose you have employees who travel, upper level management spends significant time in conference calls, and you need to filter and prioritize incoming messages. Features like videoconferencing calls have proven to cut down on travel costs, instant messaging and VoIP can cut down on phone bills, and business Ethernet can prioritize incoming information. Creating a more productive environment enables employees to provide better customer service, and increase your bottom line.
At NWMAP, Telecom Brokers listen to you and identify your specific needs. They have access to over 40 carriers and they do the searching for you- best package, lowest cost.
