Updating Your Telecommunications System…and Saving Money

In the past few years companies have become more aware of their spending, bottom lines, and an overall sense of frugality. The Telecom industry recognizes these needs among companies to stay lean during this economic climate, but has also recognized some flaws in this way of thinking. Interestingly enough, many companies believe they are keeping their spending to a minimum by not updating or researching new technology.

The sad truth is companies (large and small) are hanging onto old technology (existing equipment) that is costing them more money. They unwittingly think they’re saving money, but this couldn’t be further from reality. Telecom communications/solutions can reduce costs when updated and consolidated. If you think you’re stuck, you’re not. Carriers and agencies, such as NWMAP (Telecom Brokers), have plenty of solutions for you to save money while giving you the best Telecommunications system fit for your needs.

Frugality and familiarity with current systems can be a company’s worst enemy. There is value in hosted VoIP for instance and many companies aren’t recognizing this. If security, size of your company, or ease of use is a concern, your Telecom carrier or agent can address these issues and give you assurance and a clear plan. Hopefully we’ll see more companies recognizing the value within hosted VoIP communications and the increasingly popular Cloud Communications.

Free Quote: https://nwmap.com/contact-us/request-quote

Secure Telecom Solutions

A major concern among businesses seeking certain Telecom services is ‘how secure is our network?’ or ‘how secure is our data?’. These are valid concerns and one that we’ll address here is the option for SIP (Session Initiation Protocol) over MPLS (Multiprotocol Label Switching). SIP over MPLS provides an alternative to SIP over Internet access or SIP Trunking. While these approaches are more typical, they are not the most secure.

Benefits of SIP over MPLS are improved call quality with low latency, better end-to-end quality of service, and MPLS avoids exposure to the public Internet and control over your lines. This is what makes it superior in security.  On an MPLS network a denial-of-service attack isn’t going to happen, along with a number of other security concerns- wiped away with MPLS.  It basically acts as a virtual private network.

If you have security concerns for your business, avoiding public Internet is key and SIP over MPLS is an excellent solution and MPLS service is a lot better service concerning performance and even savings as well.

Questions about your security or MPLS services, NWMAP can give you free answers, reviews of your current services and bills, and a free quote. Contact information https://nwmap.com/contact-us and free quote https://nwmap.com/contact-us/request-quote

Telecom in the News: November 2011

At the end of the month, NWMAP Telecom likes to update our agents and clients on the Telecom that made news.

One of our carriers has seen a lot of news this past month; Paetec recently acquired former Intellifiber/Cavalier and the acquisition between Paetec and Windstream has the FCC’s approval. What does this mean for customers? As stated by the agency: “poses no significant competitive harms and should provide benefits to residential and business customers resulting from Windstream offering a broader range of competitive services in the markets served by the combined company.”

Read more: Windstream gets the FCC’s blessing for its PAETEC acquisition – FierceTelecom http://www.fiercetelecom.com/story/windstream-gets-fccs-blessing-its-paetec-acquisition/2011-11-28#ixzz1f3k6BtDv

http://www.fiercetelecom.com/story/paetec-equips-fort-drum-fiber-services-through-disa/2011-11-28

Integra continues to up their game. We’re hearing from them in the news continuously and it clearly symbolizes their increasingly predominant presence in the telecom industry. To better provide customers telecom services, Integra Telecom is reaching out by putting ADTRAN to work on Ethernet solutions.

Another source for Telecom news concerning your business and HD video meetings is https://blog.imeet.com/. Recently they’ve focused on a series of blog postings about digital meetings disasters. This is valuable for those that have iMeet services and those wanting to learn about the technology.

Hope you’ve had an excellent November, from NWMAP!

Customer Wants and Needs

There is no doubt businesses are currently focused on financial projections for the upcoming year based on this shopping season. Recently with Black Friday and Cyber Monday, everyone has money on their mind. So it’s easy to forget what matters more than money, what ultimately sells your services and/or products…Customers.

Customers are looking for the deals right now, but this is also a time they reach out and try new products or services and how you treat your customers can form a lasting impression. So what goes on in the customer’s mind when purchasing or choosing where to do business? What do customers want?  Increasing your understanding of people is crucial to your success.

“Please don’t give us something overly complex.” Don’t overwhelm your customer the long version explanation of ALL their possibilities or give them products and services well above their needs. You may personally have an idea about the ultimate myriad of products and services  you would have if the choice was yours, but chances are these ideas don’t fit for your average customer. Giving them their best fit, addressing the main points, keeps things simple for all involved. Listen to what they really want.

“Do you know what type of service we require?” Are you taking into consideration the size of business you are working with, the type of customer you have, the detail of questions and concerns the customer has? Determine what level of service they are seeking or what kind of product they want.

“What do you have to offer us?” This time of year people expect deals, freebies, etc. Have good communication about what services you are providing and what those services are achieving for your client. What’s the value for their buck. For instance, NWMAP Telecom reviews bills and services free for clients and potential clients so there’s no guessing from the start. Making it known what you have to offer is often where businesses surprisingly sell themselves short. Barnes and Noble is another example of how a business offers continuous value for their customers- they offer free support for all Nooks they sell. This is part of the marketing for their product as well- they make their value known that their value extends beyond the purchase itself.