Catching Up With NWMAP Telecom: September

Late July: NWMAP’s annual rafting trip was, as usual, an excellent time! I think most would agree there was fun had by all. A big thanks to Lennie and James for making the trip
possible (and safe). Both clients and agents attended…and looking forward to next year.

baby JJSpeaking of James, we’ve got new help in the office. Very, very cute help! We wanted to share a pic of James Miller’s baby boy JJ- helping dad in the office. James isn’t only handy at the rafting trips, he’s covering the IT side of things at NWMAP as well.

Introducing Ajubeo: We’ve added some new technology to our portfolio, in the form of a Cloud company known as Ajubeo. We’re super excited about the technology they offer; maximum agility, security,
reliability, and connectivity, all backed by Ajubeo’s customer commitment and 100% Cloud SLA. A Cloud infrastructure with a fully virtualized data center means we can offer more to clients, personalize solutions, and save money for them as well. When we’re talking about superior technology, we’re not messing around- faster speeds than public clouds like Amazon!

Could The Telecom Business Be Right For You?

I often get asked what I do. Telecom is the sum of all communications; it’s all things data, voice and so much more. More specifically I have a very rewarding career. Here’s why:
•Earn my own raise each month
•Create my own hours
•The clients are my boss
•Not torn between what customers want and what a boss requires of me
•Utilize my unique skill set
•Upfront cash incentives as well as residual/reoccurring income

I consider it a great living. Is it right for?

If what I’ve mentioned above peaks your interest and motivates you to learn more, then it may be perfect for YOU. Many people are accustomed to working for one boss who oversees their duties and controls their promotions. Not here, not as a NWMAP Telecom Agent. You work for your clients. Still interested?

Here’s a list of things we pick up along the way and build on…
•Keep up-to-date on technology trends
•Review current clients’ bills (we want to find them better or more for less cost to them)
•Identify and build relationships with prospective customers through telephone and in-person calls, networking and referrals in order to obtain appointments.
•Find solutions for clients.
•Sell Telecom services and products
•Write and submit orders, maintaining and managing client list.

NWMAP gives you the tools you need to succeed!
How do you get paid?
Commissions in the form of residual/reoccurring income. As long as the client attains a service with you, you will continue to get paid. NWMAP works with over 40 reputable carriers which also use promotions and upfront incentives to get the ball rolling…fast. These pay out money upfront per quarter, per sale, per amount, etc.

Feel free to contact us and learn even more… https://nwmap.com/contact-us/become-an-agent

Sales Tools: That’s a Good Question!

Whether you’re approaching a possible client or sealing a deal, there are questions every client should be asking you for their Telecom (phone, data, Internet, and product service) needs. If they’re not, as a Telecom Agent you should be answering these key inquires for them. Some clients can pinpoint their needs, others are unhappy with current services but may not be able to focus on one particular thing.

Do you want better service? This can be tricky because clients may not know what better service entails or if they’ve never had better, they have nothing to compare it to. They may be hesitant due to budget concerns. Better often means pricier, but in Telecom we know that’s not always the case. You can be the first to let a client know that.

Do you feel stuck? Does the business client feel as though they’re stuck with outdated technology? Are they stuck in a current contract? Do they feel as though they’re paying too much but don’t know what to do about it? These are excellent questions and a wonderful selling tool.

Do you have what you need/ and want? Some clients are paying for services they don’t utilize. What a shame! Some clients want more but fear the price increase. A Telecom Agent can sit down with a client and not only review the current bills, but also determine what services the client will benefit from and get the most ROI.

Are you in consistent contact with your current provider to make sure your changing business needs are being met, now and in the future? NWMAP believes a contract and a client is an ongoing relationship.

Keep in mind NWMAP Telecom Agents can review a business’ bill. NO CHARGE!!
https://nwmap.com/contact-us/customer-support

Quick Announcements in Telecom: June

Agents!!
The owner of the world’s biggest telecom network got even bigger. Long-haul Internet provider Level 3 acquired rival TW Telecom for about $5.7 billion in cash and stock, merging the two companies’ base of business customers as consolidation sweeps the communications sector. Level 3 has spent more than $25 billion in the last 15 years buying companies and building assets to string together 180,000 miles of fiber optic cable bridging more than 60 countries, in an attempt to gain scale to better compete with giant rivals like AT&T Inc. and Verizon Communications Inc.

As its wholesale business shrinks, Level 3 has been seeking ways to bulk up its profitable segment serving corporate and government customers. The backbone serving its wholesale business is less profitable but physically much larger. That could lure more corporate customers by offering seamless links to Asia, Europe and Latin America.
Agents, please let your TW Telecom clients know about this change!!

Verizon High Bandwidth IDS Port Price Reduction Effective July 1, 2014
Verizon is introducing new pricing for high Internet Dedicated ports in the U.S. This pricing will be extended to new AND existing business customers who upgrade service, across all segments.
~Pricing for eligible Port Options: 100Mbps-1Gbps (burstable) and 200Mps- 1Gbps (tiered)
~Pricing decrease from 22% to 51% based on the customer’s present geography.
Agents: Re-visit previous opportunity losses due to pricing and re-bid!
Business Customers: Consider getting your free quote at NWMAP. Visit: https://nwmap.com/contact-us/request-quote
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Check it out if you have low bandwidth but high usage!

There’s More To NWMAP Telecom…

President of NWMAP Lennie Green decided years before NWMAP came to fruition, that customer service was crucial to a business. But how he got to this point is a story in itself. Lennie worked in the customer service industry, many of those years under a man named Bob Farrel- who started out as the ice cream guy of Portland, Oregon’s Farrell’s Ice Cream that had lines from opening to closing. Nobody was more enthusiastic about customer service and business than Bob. After the ice cream business he began investing in chain restaurants.

Bob coined the term “Give ’em the pickle”, becoming a motivational speech that lives on today. He was an excellent example for many business owners, including Lennie. When Bob bought the seafood company that owned Newport Bay restaurants where Lennie was employed at the time, Lennie recalled Bob Farrell from high school when Mr. Farrell stopped into the high school restaurant where Lennie was working and learning. He imparted some wisdom on the young Lennie. He made an impression on him so much that Lennie began to take notice of the importance Bob placed on customer service.

While Lennie was learning the fine art of customer service at Newport Bay, he also learned some things from his mentor Bob Farrell. He learned a business can’t afford not to treat every customer with quality care. Give ’em the pickle! The main points within that speech that stuck out to Lennie were attitude and choosing to be happy and present with your customers no matter what else was going on at the time.

Lennie remembers a Greek deli during his college years at Oregon State University. At this deli, all this chaos seem to ensue in the background of the deli, behind the scenes, but Lennie noticed something remarkable- these guys never let one customer suffer. Never! They would put on that smile and say “What can I get for you boss?” Ironically, Lennie ran into Bob Farrell at an event in college too. It soon became obvious this guy was showing up in Lennie’s life for a reason.

After working for a telephone systems company, he became well versed in the technology and customer service aspect of Telecom and was able to branch out on his own. Today, Lennie owns NWMAP where he consistently handles the balance between customers and technology/Telecom with ease. Well, at least he makes it look easy because he still believes the customers should never feel the pain of the situation.

Lennie/NWMAP Telecom is the middle man so that customers don’t have to deal with anything but running their business and taking care of their own customers. He not only anticipates (technology) wants and needs of clients, but he actively gets to know their business as well. Over the years he’s been honored by friends and partners in his field and customers who show their gratitude with their long term loyalty.