Telecom; Past, Present, and The Cloud

With Christmas under our belt, ’tis the season to take a look at the past, present, and future. In Telecom and technology, we’ve seen a huge movement toward mobility. Everywhere we look, someone is utilizing a mobile device, for personal use, professional, or both. Businesses are trying to take advantage of the edge they can attain over their competitors and what better way to do it than staying connected to employees and customers 24/7 if they choose- for little or no extra cost. This has led to the SMB’s gaining that competitive edge over the larger businesses.

When we reflect on the past and look into our future for 2014, we also see a clear trend toward the Cloud. Questions still remain about it, but many have adapted the Cloud to their business strategies and for good reason. The benefits are, again the competitive edge, more possibilities and applications available, lower costs, typically easy integration- no need for extra equipment. The concerns still border along the security issues, which is why 2014 will likely be a big year for resolving those concerns and issues.

NWMAP offers multiple carrier strategies for implementing the Cloud and other Telecom services. Trusted carriers who have Cloud security services, dedicated networks for reliability, security, and flexibility. There are so many options available and we believe we’re in the right spot for our clients to pick and choose what fits them best. We don’t charge for reviewing your current services and we offer free quotes as well: https://nwmap.com/contact-us

 

 

 

 

 

 

 

 

Holiday Deals on Telecom Services

Black Friday isn’t over for us here. We’re offering deals all season. AT NWMAP there will be no pushing or shoving for these deals, just good old fashioned customer service. That might be refreshing after the infamous Black Friday! We’ve got Hosted VoIP, business bundles, mobile solutions, and eFax.

BUSINESS CONNECT BUNDLE: (50M & 60M are NEW)

10M- 60M (from $349.95- 548.95)

Includes: 2,000 LD Minutes, 50 DID’s, 10 Channels PRI/SIP, 3 TF’s, and 250 conference minutes

HVS – HOSTED VOICE CONNECT:

Ranging from 10M EOC with 6 Seats  for $350 up to 60M EOC with 10 Seats for $575

Ask us about eFax for $7.95 (.03 cents/minute)

Mobile solutions include Virtual Office services and marketing solutions such as Call Tracking.

For these deals and more, inquire here: https://nwmap.com/contact-us

Have a safe and Happy Holiday season!

 

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The Communication/ Technology Barrier

There are several types of communication errors and ways in which communication gets tricky between business representatives and customers, especially those in the technology industry and those wishing to learn about, purchase, and/or train with that technology. Ever worked in a business office/company and there was either new technology to implement or something broke down for the IT Department to handle? It’s an interesting conversation when non-technical people are communicating with technical types. In the Telecom industry communication must be a priority with our customers. At NWMAP we handle everything from inquiries on products and services to sales to implementing and training. We must be able to explain technology in laymen’s terms, but also understand clients and how they communicate their needs.

Here’s how we’ve successfully handled the barrier that often arises in communicating technology:

  • We take a step by step approach. First understand the client and listen to what they are communicating.
  • Never offend the customer’s intelligence. Simple is better of course, but not overly simplistic.
  • Always acknowledge the customer’s points by repeating some of what they said or paraphrasing.
  • Find out how your customer prefers to communicate. Some people prefer email over phone or vice versa.
  • Make a straightforward plan together. We never add anything into the mix, like sales of products they won’t need or significantly benefit from.
  • Always be available for questions. When it comes to technology, nothing will get communicated if the tech people are not available.