Winners have been announced for the fishing trip contest drawing! Congratulations to:
Larry Wilcox with NWNetcom &
Jason Kunz with Feynman Group
Thank you to everyone who participated. You have a chance to win too. Look for more contest announcements in upcoming posts.
February is right around the corner and it’s time to show the love…and genuine appreciation for your customers. Of course all year round there should be special emphasis on clients and their specific needs- that’s the focus at NWMAP. We refer to it as Perfect Fit Telecom. We’ve always valued a customer from beginning and ongoing throughout our relationship with them. They get the same level of customer service before we sell anything as they would at any time after we’ve sold a product or service. How many bsuinesses care about the customer after they’ve sold them something? This is key! This is how NWMAP Telecom has always done business.
Customer care is a long-term relationship with you and your client(s). It’s caring about what they need specifically in the beginning, really understanding their needs before the sale. It’s knowing what they want and then doing everything you can to make that happen or to make it better- better price, better technology, better fit. Clients want to know they will still be important down the road; being able to ask questions and get updates as needed, not to slip by the wayside.
Ways to improve customer care:
If one of your goals for 2012 includes earning more money this year, then one possible solution is selling Telecom. There are short-term and long-term benefits from selling Telecom. Short-term benefits are being able to do it on your own time- sell as much or as little as you want and spend as much time and effort as you can give. It’s a commitment you control. Other short-term advantages are carrier promos and contests. This means you can make quick money quarterly and sometimes monthly in terms of what you sell.
While there are several short-term perks with selling Telecom, long-term potential is one super advantage. You can build upon your sells and earn continuous revenue, basically money that is made while you aren’t working at it. Your sales continue to pay you long after you’ve landed the sell. Of course the more you sell, the more you are rewarded both short and long-term.
If sales is your niche, then Telecom is a great area to dive into, easily earning some extra cash. It is one area in particular that businesses can take advantage of while the economy is stagnant. A business can save money and improve their communications system. A business can recover their edge in the market without spending extra money. A small business can improve their technology with peace of mind and little risk.
It’s been said, Telecom sells itself, and it’s true. There is not one business that doesn’t highly depend on communications within their company and outside of their company with their customers. Communication is crucial and accounts for over 90% of how we do business. Most businesses are unaware of their communication inefficiencies, and this is where a Telecom Agent comes in. Learn about the industry (telecom) that will never die…and earn extra money.
How to be an Agent: https://nwmap.com/contact-us/become-an-agent . NWMAP has the tools, and experience in the industry, to get you started.
Businesses are interested in the cloud and spending has increased in this market so is it possible to make some significant income selling cloud services? Yes and no. The good news is cloud technology isn’t going anywhere. It’s a fairly new discovery and interest for many businesses. Most businesses don’t know if they need it, they just need some solutions and cloud may be one of those.
Telecom providers are working to make cloud services a valuable service for their agents and sales staff to sell. Market analysts predict the business cloud computing market will generate up to $150 billion in annual revenue by 2015. It will definitely be growing the next 5 years. Currently many businesses do not have a strategic plan that includes the cloud, but the agent’s job is to know whether it would be something that benefits them. Meaning, the cloud isn’t something to sell straight up, but rather a side note, a solution perhaps. Not every business will be on board with it so the idea is to present it as a solution or additional benefit if that’s the case. This all starts with asking the appropriate questions to businesses such as ‘What are you happy or unhappy with?’
It’s obvious “the cloud” will be presenting itself well into the future and the opportunities for Telecom agents are huge. The challenge for carriers is mastering the cloud technology and how it fits best within a business without too much interruption and added costs. Another challenge is generating consistent revenue based on selling the cloud. The kinks will be worked out in the near future because cloud services aren’t going anywhere.
Reality: We’re not selling clouds here so the reality is it takes nearly a year before selling cloud services can really become profitable in Telecom sales revenue. Recurring revenue for agents is not as easy right now, but this technology will only expand in the future making it possible for the money to be there eventually. When discussing the cloud to clients, keep the focus on business benefits rather than solely the technology.
How to become a Telecom Agent: https://nwmap.com/contact-us/become-an-agent
Addressing the usual concerns business decision makers have about employing new technology can assist with getting a Telecom Agent’s foot in the door. At NWMAP we put the customer first and we have to be on their side through the whole process; from giving free quotes, bill reviews, and helpful suggestions to implementing the services and products.
Some of these concerns range from acceptance of new technology among employees, cost and extra expenses, confusion, bombarded with too much info, actual convenience and payoff of new technology. For many business owners, everything seems risky in this economy. They are literally trusting their business to you as an agent of Telecom. Technology is not meant to add confusion or anxiety, but rather to aid a business and its people in being efficient, productive, and excited to utilize new tools. The focus must be on their specific needs.
With all the latest technology and affordability 
we’ve seen in the Telecom industry over the last several years, businesses have the ability to run optimally and competitively. Comprehensive training is also an essential component in making new technological transitions convenient for everyone involved. It is important that people view available Telecom technology as a tool of convenience, not burden in any way, including and especially financially. In essence, this is a job for Telecom agents. Know your products and present it as a cost-saving, convenient way of doing business applicable to everyone and every business.
Become a Telecom Agent at NWMAP: https://nwmap.com/contact-us/become-an-agent