Sales Tools: That’s a Good Question!

Whether you’re approaching a possible client or sealing a deal, there are questions every client should be asking you for their Telecom (phone, data, Internet, and product service) needs. If they’re not, as a Telecom Agent you should be answering these key inquires for them. Some clients can pinpoint their needs, others are unhappy with current services but may not be able to focus on one particular thing.

Do you want better service? This can be tricky because clients may not know what better service entails or if they’ve never had better, they have nothing to compare it to. They may be hesitant due to budget concerns. Better often means pricier, but in Telecom we know that’s not always the case. You can be the first to let a client know that.

Do you feel stuck? Does the business client feel as though they’re stuck with outdated technology? Are they stuck in a current contract? Do they feel as though they’re paying too much but don’t know what to do about it? These are excellent questions and a wonderful selling tool.

Do you have what you need/ and want? Some clients are paying for services they don’t utilize. What a shame! Some clients want more but fear the price increase. A Telecom Agent can sit down with a client and not only review the current bills, but also determine what services the client will benefit from and get the most ROI.

Are you in consistent contact with your current provider to make sure your changing business needs are being met, now and in the future? NWMAP believes a contract and a client is an ongoing relationship.

Keep in mind NWMAP Telecom Agents can review a business’ bill. NO CHARGE!!
https://nwmap.com/contact-us/customer-support

Telecom Agent- Client Diologues

As an Agent, it’s important to stay in touch with your clients. We’re in the business of communication and not just the Telecom type, but person-to-person, Agent-to-client. Clients’ needs change with the ever evolving technology climate. Of course the dialogue of the decade is quite possibly the Cloud. We’ve mentioned the Cloud brings with it a massive amount of questions. Security is one discussion between the Agent and clients. A right fit is another likely dialogue. The Cloud is a great option for small to medium businesses saving money and less hassle not having to man hardware and equipment or mobile apps/options for larger businesses with remote or out of office employees. The Cloud is one of those obvious dialogues. Do clients know what solutions are available in the Cloud specifically for them, for their industry or business? Do they know the cost benefits, secure networks and security options?

Managing and Monitoring? Do your clients have their circuits managed/monitored? Are the backup circuits managed…in case something happens to the primary. They want to know their circuits are working during non-business hours too. This kind of monitoring catches a problem before someone actually reports it.

Marketing tools- Master Agencies like NWMAP offer several solutions and one of those is small business marketing tools. A way to stay on touch on a variety of platforms through one portal. Businesses can easily get news out about their business, coupons, announcements, updates and basically stay in touch with their clients. This is one of those easy solutions and the dialogue should be based on that. An easy solution for small to medium businesses (Local TV stations, restaurants, etc). A variety of specific services and functionalities under one umbrella.

If you have additional questions or want to become a Telecom Agent, please contact NWMAP: https://nwmap.com/contact-us/become-an-agent