Winners have been announced for the fishing trip contest drawing! Congratulations to:
Larry Wilcox with NWNetcom &
Jason Kunz with Feynman Group
Thank you to everyone who participated. You have a chance to win too. Look for more contest announcements in upcoming posts.
February is right around the corner and it’s time to show the love…and genuine appreciation for your customers. Of course all year round there should be special emphasis on clients and their specific needs- that’s the focus at NWMAP. We refer to it as Perfect Fit Telecom. We’ve always valued a customer from beginning and ongoing throughout our relationship with them. They get the same level of customer service before we sell anything as they would at any time after we’ve sold a product or service. How many bsuinesses care about the customer after they’ve sold them something? This is key! This is how NWMAP Telecom has always done business.
Customer care is a long-term relationship with you and your client(s). It’s caring about what they need specifically in the beginning, really understanding their needs before the sale. It’s knowing what they want and then doing everything you can to make that happen or to make it better- better price, better technology, better fit. Clients want to know they will still be important down the road; being able to ask questions and get updates as needed, not to slip by the wayside.
Ways to improve customer care:
Are you stuck in a rut or moving forward? Many companies are not evaluating or investing in the future of their company because they are stuck in the present situation, which is an economic downturn. So you think you have stay the way you are and not rock the boat?
Investing in technology isn’t as expensive as you think, updating your company’s technology is an investment and will give you immediate and/or long-term return on your investment. More on updating telecom technology: https://nwmap.com/updating-your-telecommunications-system-and-saving-money
How to tell if you’re stuck in a rut:
One doable solution if you are unsure about the future of your company and it’s competitive edge, check into getting a free quote from a Telecom provider that offers free reviews of your current Telecom technology, your plans, and your current costs. You would be surprised how you can update your technology, improve company communications, and restore your competitive edge while saving money. Don’t be afraid to check it out because it’s free.
NWMAP Telecom Brokers are in the business of providing you solutions first, solutions specific to your company’s needs, and choices of over 40 carriers. Get a quote: https://nwmap.com/contact-us/request-quote
NWMAP Telecom Brokers are celebrating 1 year of our Newsletter. This newsletter is our way of reaching out to those in the Telecom industry, those who make business decisions concerning Telecom, or those interested in becoming an agent. This newsletter has inspirational clips of information to move you closer to your professional goals, updated Telecom info, agent info, specific carrier info and promos, and info on the latest Telecom products and services. The newsletter is even informational to those that own a business or make major business and/or technology decisions for a business.
The NWMAP newlsetter is a monthly newsletter (free of course) sent via email for your convenience. The clips of info in this newsletter apply to a large group of people involved with Telecom in some form. If you want to check it out, please contact Laura at: laura@nwmap.com We can send you a copy of the newsletter to see if you are interested in receiving current Telecom/business information on a regular basis.
There is no doubt businesses are currently focused on financial projections for the upcoming year based on this shopping season. Recently with Black Friday and Cyber Monday, everyone has money on their mind. So it’s easy to forget what matters more than money, what ultimately sells your services and/or products…Customers.
Customers are looking for the deals right now, but this is also a time they reach out and try new products or services and how you treat your customers can form a lasting impression. So what goes on in the customer’s mind when purchasing or choosing where to do business? What do customers want? Increasing your understanding of people is crucial to your success.
“Please don’t give us something overly complex.” Don’t overwhelm your customer the long version explanation of ALL their possibilities or give them products and services well above their needs. You may personally have an idea about the ultimate myriad of products and services you would have if the choice was yours, but chances are these ideas don’t fit for your average customer. Giving them their best fit, addressing the main points, keeps things simple for all involved. Listen to what they really want.
“Do you know what type of service we require?” Are you taking into consideration the size of business you are working with, the type of customer you have, the detail of questions and concerns the customer has? Determine what level of service they are seeking or what kind of product they want.
“What do you have to offer us?” This time of year people expect deals, freebies, etc. Have good communication about what services you are providing and what those services are achieving for your client. What’s the value for their buck. For instance, NWMAP Telecom reviews bills and services free for clients and potential clients so there’s no guessing from the start. Making it known what you have to offer is often where businesses surprisingly sell themselves short. Barnes and Noble is another example of how a business offers continuous value for their customers- they offer free support for all Nooks they sell. This is part of the marketing for their product as well- they make their value known that their value extends beyond the purchase itself.