The Communication/ Technology Barrier

There are several types of communication errors and ways in which communication gets tricky between business representatives and customers, especially those in the technology industry and those wishing to learn about, purchase, and/or train with that technology. Ever worked in a business office/company and there was either new technology to implement or something broke down for the IT Department to handle? It’s an interesting conversation when non-technical people are communicating with technical types. In the Telecom industry communication must be a priority with our customers. At NWMAP we handle everything from inquiries on products and services to sales to implementing and training. We must be able to explain technology in laymen’s terms, but also understand clients and how they communicate their needs.

Here’s how we’ve successfully handled the barrier that often arises in communicating technology:

  • We take a step by step approach. First understand the client and listen to what they are communicating.
  • Never offend the customer’s intelligence. Simple is better of course, but not overly simplistic.
  • Always acknowledge the customer’s points by repeating some of what they said or paraphrasing.
  • Find out how your customer prefers to communicate. Some people prefer email over phone or vice versa.
  • Make a straightforward plan together. We never add anything into the mix, like sales of products they won’t need or significantly benefit from.
  • Always be available for questions. When it comes to technology, nothing will get communicated if the tech people are not available.

 

 

 

You Can Afford Up To Date Telecom Services

Up To Date Equals Better Business! It’s no longer a secret that the world of technology, especially telecommunications is moving at the speed of light. We’re hearing about the Cloud, mobile technologies, new features in VoIP and SIP Trunking. All this can be to your benefit and yet many businesses are not making the move to update their systems or integrate their technology with the growth of their business. Even small to medium business can afford the latest Telecom services.

The pendulum is swinging in your favor folks. Now is the time to push for updating and get ahead of the curve.

Technologies to consider:

  • Unique Marketing tools-mobile driven advertising/marketing platform with automatic alerts/notices . Allows you to reach your audience without them having to search for you. Easy and cost effective. No need for brick and mortar and can make a business appear bigger than it is. https://nwmap.com/nw-map-offers-innovative-marketing-tools-businesses-can-harness-the-power-of-cloud-technology
  • Utilize Cloud Technology- it levels the playing field for small businesses. If you’re worried about security, don’t store confidential documents under your cloud storage. Otherwise it’s ideal to store, share and collaborate with others. https://nwmap.com/selling-the-cloud
  • Pick and choose. Some companies don’t need all the bells and whistles and others want to focus on little extras that are worth it to them. If you go through a Telecom Agent who is not affiliated with any one company, it can all be included in a package that’s right for your business specifically. We refer to it as our smorgasbord (or one stop shopping): https://nwmap.com/2013/04
  • Inquire about Joop4U- it’s is a telecom company with fantastic VoIP features/services. No business is too small to take advantage of Joop’s VoIP. https://nwmap.com/what-joop4u-voip-provider-can-do-for-you
  • www.joop4u.com

NWMAP Telecom is all about more for less. Ask an Agent how you can get more  or updated for the same or a lower price. https://nwmap.com/contact-us

 

What NW MAP Telecom Can Do For Sales Agents Who Want to Earn Cash

At NW Master Agent Program we take care of our clients, we build long-term relationships and it has everything to do with how we do business. But on the flip-side, we take care of our Telecom Agents, giving them tools they need throughout the process.

  1. Money- Earning cash is the name of the game, but our sales process works for you on your terms. There are carrier promos and incentives, which are an excellent way to earn cash up front. NW MAP Telecom works with over 40 Telecom carriers (best in the business) so there are ample opportunities for you to gain some extra cash quickly. Of course there is the residual income, which works nicely for you over time.
  2. No Ties- Since we work with over 40 carriers in the Telecom business, you have no ties to sell a certain product or push certain services on your clients. We don’t reward you based only on selling a certain carrier’s product. We want our clients to benefit from services and products that fit them specifically so there are no ties to any particular telecom company.
  3. Worth selling- NW MAP is led by industry experts in the Telecom field. They are consistently updating their knowledge base, offering unique services you can’t with other agent programs, and offering quality and variety. Recently NW MAP added to their services some unique selling opportunities. Find out more: https://nwmap.com/contact-us
  4. #1- yes, I realize this is literally number four on the list, but this is more of a reminder. The customer comes first. NWMAP does everything to set you up to take care of our/your clients. If you are taken care of then the clients are taken care of. We strive for a win-win process.

How to become an Agent: https://nwmap.com/contact-us/become-an-agent

Cloud Technology and The IT Department

If you asked…What has changed the landscape in the last several years of the IT Departments the most? Hands-down, Cloud Technology. It’s changing Telecom and technology in general, but of course IT Departments are usually the day-to-day players here. With an increasing number of employees utilizing mobile devices (BYOD) and increasing capabilities within the Cloud, the game has changed.

The ease and flexibility of Cloud technology is revolutionary- you just can’t beat it. Another factor is reduced spending- get more with the Cloud. Small business can communicate and run their operations as efficiently as a large business would. This is a significant competitive edge. The benefits are numerous as we learn more about how businesses adopt and adapt to Cloud Computing.

Security is typically number one when it comes to an enterprise’s data and communications and this is where the learning curve for IT Departments remains today as they select, maintain, and utilize Cloud technology to its fullest potential. A Cloud Firewall service is very useful if a business feels security could be jeopardized with Cloud service. As much as the technology develops here, the solutions to any caveats will keep pace.

At this point IT Departments should begin preparing for Cloud technology as it becomes the latest trend that’s here to stay for quite some time. If you have any questions about Cloud services, benefits or concerns, please contact NW MAP and an expert can assist you today: https://nwmap.com/contact-us