We have various phone numbers from all over the country.  Call anyone of these and they come to us.  Not sure who might be calling.  So I setup an auto attendant at the end of those calls to help direct the caller to the right place.  They select my extension.  I have my extension not to follow me or find me but to dial my phone and if I am busy or to go to voice mail.  I travelled to another state and I get an email with the recording of their call.  I listen to this recording and make the decision of calling back or forwarding to someone else to help or respond if necessary to the call.  We can setup our phones to do almost anything possible now.  I really like the flexibility of where we are at today.  Let us help you out. Polycom Phone