Let’s be honest, if businesses are to survive and flourish during tough economical times, the utilization of Unified Communications must be a clear beneficial concept along with customized implementations specific to your needs. Everyone has a product, but what enables you to stand out is exactly how NW MAP approaches business with you- superior customer service. This bottom line produces top-line growth.
How Important is Customer Service? There is a good chance you already know the importance, however, it can be forgotten when we look at numbers and bottom lines all day. According to an article “The CIO’s Perspective on Unified Communications” posted on http://www.technewsworld.com/rsstory/70296.html?wlc=1287035080 , companies who succeed “have optimal customer service practices”. Businesses who excel in this area identified the need for new and improved ways of communications (Unified Communications) with their customers and employees within the company. This must be a priority and the next course of action for building a better business. Often times, it’s what sets you apart from competition regardless of company size.
Other Sources: http://www.aberdeen.com/Aberdeen-Library/6284/RA-customer-experience-retention.aspx
How Does Unified Communications Assist Your Business? Standard means of communications such as email and phones are not conducive to the changing business climate- employees who work from remote locations, various departments collaborating on projects more often, overseas communications, and increased need for customer retention. Here is just a sample of what Unified Communications can do for your business: unified voicemail to email inbox , a unified number for mobile phone and desk phone, and video conferencing.
How Will NW MAP Benefit Your Business? NW MAP recognizes your business needs and has an excellent Unified Communications plan to reduce inefficiency and improve customer relations and service. Not only do they offer plans, but solutions; voice, data, VOIP, and video. Without their knowledge and expertise, you run the very likely risk of unnecessary or overwhelming technology and implementations of systems resulting in employee confusion and withdrawal.
