Stay Connected; History and Future of Telecom

Historically, staying connected meant consistent use of stamps and waiting the entire day for an important call. Remember phone tag? Currently, staying connected is a business’ lifeline- the difference between success and failure. An ability to stay connected efficiently is even more crucial.

Everyone is staying personally connected through technologies like Facebook status updates and Twitter. Why shouldn’t a business expect the same instant gratificaion in their communications? That kind of technology is available and a business would see the most benefit with bundled deals, keeping their cost low and their connectivity high.

Today’s businesses should expect technology to surpass their demands, deliver instant connectivity, with less burden to their budget and spending allowances. In addition, Telecom Brokers come into the mix to make the search easier- to connect a business with a carrier’s plan or product that suits them specifically and optimally. If you have questions or issues down the road, Telecom Brokers stay connected and are there for you almost instantly to get you back on track.

Imagine productive, enjoyable, and personable business exchanges made easy and affordable. No more waiting, guessing, missing calls and clients. Business Ethernet, voiceover IP, and video conferencing capabilities are a few technologies that businesses can expect to be the norm, now and into the future.

Client Versus Sales

There is a sense of accomplishment of really doing what is right for the client versus having the burden of selling something that is not the best fit for the client. The focus is on one or the other in any typical company involving sales. We notice it when we shop at specific stores- some are there to sell you something…anything! They may talk you into products you aren’t even looking for.  And some associates are there to help you find what you specifically want or need- they are there for YOU. The latter takes patience, experience, and communication.

These differences in customer service and sales approaches can be identified in the telecom industry.  There are sales agents whose primary goal is to sell you services and/or products- that’s it. They will not likely take into consideration precisely what you need and want for your business. They would also like to close a sell with you as quickly as possible, not searching for specific products and packages complimentary to your needs at the lowest pricing available. The lower the price the lower their sales commission; basically, their goal versus your goal! Their job depends on selling you something you don’t need. They don’t stand to make as much money helping you in the future either- you may never talk to them again. Another common trait among sales agents with superficial goals is a lack of experience. Anybody with experience knows the customer must be the focus, at first contact and all through the sales process into the future as well.

NWMAP has been in the Unified Communications and Telecom industry for numerous years, but they still consider themselves customer service experts first and foremost. Lennie Green, a current Master Agent for NWMAP states: “My success comes from helping my customers be successful.”

Unified Communications and Security

We often hear about security issues on our facebook or twitter account, but what about the security and potential risks within your own business. Truth is, it’s not a common topic of discussion unless it’s the foremost concern for a reason (security breach or malfunction) and/or you are designing a new data/information system specific to your business. Either way, a solid plan can only be accomplished if both you and your Telecom Broker are working together to prevent potential risks or keep some from never occurring…again.

If nothing has ever happened, it can give you a false sense of security and just because you have an updated Unified Communications system, doesn’t mean you are protected. There is always some level of risk, but you must decide what is acceptable for your business. Everyone must be on board; Business owner, IT Manager, Telecom decision makers, CIO, and anyone else who might be able to communicate to your Telecom Broker the best Unified Communications plan for your business. Telecom brokers can help you decide who has access to what information, who has limited access, what data is monitored and managed by who.

It is typical for a Telecom Broker to offer you solutions, but you need to offer information about your enterprise’s specific risks and issues. Doing so will put your bsuiness at a lower level of risk. It only takes one time; security issues can wreak havoc on a business. Ask a Telecom Broker at NWMAP about including VoIP and SIP trunking in your network security policies.

sources: http://unified-communications.tmcnet.com/unified-communications/departments/articles/114537-sip-trunking-unified-communications-security-what-need-know.htm

NWMAP November 2010 Packages and Promotions

NWMAP is always current on the latest unified communications packages and promotions for your business.  Our ongoing relationships with numerous carriers puts us at an advantage for following the best deals every month.

NOVEMBER PROMOTIONS:

AireSpring- Offering cash bonuses for packages including:  http://www.agentstar.net/monthlypromo/nov10/promo1110.html

  • Network and SIP LD
  • Long Distance SIP Trunking
  • MPLS Port
  • Network Local/ Integrated T-1/Local SIP Trunking

Rio Networks– new hosted phone packages. Rio Networks has announced their 2010 promotional packages. The network wide upgrades have begun and promotions are available now through the end of 2010.  http://www.rionetworks.com/

NW MAP can assist you in taking advantage of the highly recommended “Octal Pack” for $339, in other words we shop for you and help you find exactly what you need at a great price, which includes:

  • 3 Mbps Data
  • 8 phone lines
  • 1500 minutes of LD

*Hardware, installation, and support included. Other synchronis Data available to add to the Octal Pack. 

RIO Network’s additional features: 99.999% Reliable Network, 100% Redundant Ethernet and TDM (Time division multiplexing) Ring, Tier 1 Internet, SIP enabled, NO single point of failure.

Integra Telecom- Integra Telecom’s  business phone line systems and Internet services  are combined in one hassle-free package. http://www.integratelecom.com/

Broadband Bundle includes:

  • Business Phone Lines
  • Internet Service
  • Calling Features
  • Premium Voicemail
  • Unlimited Long Distance
  • Audio Conferencing
  • Email and Web Hosting 
  • 10 GB Online Data Storage: Storage and back-up of crucial files.

Contact a NWMAP agent for specific questions, packages, and promotions. https://nwmap.com/services

NWMAP Features: X5 Solutions, an Outstanding Voice and Data Network Provider

X5 Solutions is a Full Service Voice and Data Network Provider based in Seattle, Washington. We serve the most prominent and influential companies across the country; from the 100 person legal firm to the State Government with thousands of employees. No matter who we serve, what the economic climate is, changing regulations, or current competition, our customers want the same thing; affordable, reliable, scalable voice and data communications services. When it’s all said and done, efficiency in voice and data translates directly to the bottom line.

Services we provide:

  • Converged Voice and Data
  • SIP Trunking
  • Traditional Voice
  • Long Distance
  • Toll Free
  • Dedicated Internet
  • Service Experience and Technical Support
For the last 23 years, X5 Solutions has worked hard to earn a tremendous reputation as leaders in service and innovators within the telecommunications industry. Because of our size, we can adapt to the various demands of our customers. We are constantly monitoring the status of your communications network and are accessible 24 hours a day, 365 days a year. 
 
The telecommunications industry has seen many changes throughout the years and some of it can be confusing. Businesses are consistently finding it necessary to evaluate operational efficiencies to compete and thrive. X5 is passionate about what the future holds and the possibilities for our customers. We have the products and knowledge to implement the appropriate solution each and every time. We assist our customers with meeting their goals now and well into the future.  
 
For more information, contact a NWMAP Telecom Agent @  http://www.nwmap.com/contact-forms/request-a-quote.php or visit X5 Solutions @ http://www.x5solutions.com/