Twice this past month, I had the displeasure of experiencing computer malfunctions when flying. Nope! It wasn’t a personal device. Amazingly it was two large Airlines. They came to a standstill stranding thousands. Who knows how many people couldn’t get where they were going for a day or more? Yet most of us accept (the downside of technology) that which I consider unacceptable. We have the capabilities (and superior technology) to remedy this. To me it seems a simple fix.
I know they have set up their infrastructure to be centralized. Their considerable IT staff and facilities are there to prevent this very thing from transpiring. But I think they have missed a fundamental aspect crucial to every business. Failover. Redundancy. Failover is the CONSTANT capability to automatically and seamlessly switch to a HIGHLY RELIABLE backup.
What would I have done differently? I would have built in redundant services that is GEO diverse, Carrier diverse and automatic transfer at the slightest malfunction. You know if this was set up they would not have seen a holistic shut down of services. I am astounded that they let this happen. What did it cost them today, and into the future?
I’m all about solutions and seamless business strategies…
Lennie Green, President NW MAP
