Non-Sleasy Sales Approaches for Telecom Agents

In this information age, clients must come first. If we don’t treat clients golden, we risk having poor feedback somewhere on the Internet. The Internet is the first place many clients look to research a product, then a company specifically. Almost all sales agents know they should treat their existing clients well, but also the focus must be on potential clients who are in the early stages of considering products or services. They may take some time and not be ready to buy this instant. However, they are just as important to your earning potential.

Tips for Telecom Agents:

  • Focus on people in the information gathering phase, not necessarily ready to buy yet.
  • Provide them with as much free information and services that you can.
  • Focus on long-term goals as well as short-term. Sales tend to generate long-term revenue rather than short term or instant revenue.
  • Begin with the company itself without overdoing it on the products and services initially.
  • Read what people are saying about your company and you, including on social media sites.

Be a Telecom agent: https://nwmap.com/contact-us/become-an-agent

 

 

Telecom Agents and Cloud Technology

Businesses are interested in the cloud and spending has increased in this market so is it possible to make some significant income selling cloud services? Yes and no. The good news is cloud technology isn’t going anywhere. It’s a fairly new discovery and interest for many businesses. Most businesses don’t know if they need it, they just need some solutions and cloud may be one of those. 

Telecom providers are working to make cloud services a valuable service for their agents and sales staff to sell. Market analysts predict the business cloud computing market will generate up to $150 billion in annual revenue by 2015. It will definitely be growing the next 5 years. Currently many businesses do not have a strategic plan that includes the cloud, but the agent’s job is to know whether it would be something that benefits them. Meaning, the cloud isn’t something to sell straight up, but rather a side note, a solution perhaps. Not every business will be on board with it so the idea is to present it as a solution or additional benefit if that’s the case. This all starts with asking the appropriate questions to businesses such as ‘What are you happy or unhappy with?’

It’s obvious “the cloud” will be presenting itself well into the future and the opportunities for Telecom agents are huge. The challenge for carriers is mastering the cloud technology and how it fits best within a business without too much interruption and added costs. Another challenge is generating consistent revenue based on selling the cloud. The kinks will be worked out in the near future because cloud services aren’t going anywhere.

Reality: We’re not selling clouds here so the reality is it takes nearly a year before selling cloud services can really become profitable in Telecom sales revenue. Recurring revenue for agents is not as easy right now, but this technology will only expand in the future making it possible for the money to be there eventually. When discussing the cloud to clients, keep the focus on business benefits rather than solely the technology.

How to become a Telecom Agent: https://nwmap.com/contact-us/become-an-agent

NWMAP Agents Contest- Trip to Vegas!!

Yet another reminder for NWMAP agents to sell $500 in products/services. Every $500 sold in 2011, you are entered to win a trip to Las Vegas. Winner will be announced end of this year and the trip is scheduled for the last week of March 2012 which should be perfect weather.

Set some goals, push a little harder and do what it takes to get as many entries as possible (every $500 sold enters you to win)- increase your chances and win that trip to Vegas. These types of incentives are not only fun but get you back into the mindset of goal setting and viewing every dollar sold as extra money for you. This contest shows you that if you sell this year, you can earn and win a prize for next year. Not a bad deal at all- think about it.

For more contest details: lennie@nwmap.com

Be the Best Telecom Agent

Agents play an important role in getting new information out to potential, and even existing, clients. This is a proactive, push-forward mentality, but it is also rewarding for clients and Agents alike if the process is executed properly.

Connect:

Connect with your client and make communication solutions benefit them. The need for Telecom is still high and Agents can cash in on this opportunity when they truly help clients find the best prices and best solutions- a perfect fit in other words. Basically, a Telecom Agent helps to make sense of Telecom for their customers. They are the missing link. Even after they’ve been signed up, Telecom Agents still need to be very present with their current clients as well as potential ones.

Save them money:

Do your clients and contacts know that Telecom pricing and products have gone down in the last two years? Companies can’t afford not to know about this. For instance, a company can increase broadband speeds often for the same or less than they’re paying now. Bundling is obviously a popular service, but there are numerous ways an Agent can ensure a company can get more for their money.

 Know your Telecom:

Exploring new technology shouldn’t be scary if an Agent is looking out for their clients and knows all the products and best fit services available. Questions need to be answered, training followed up on, so the client feels very comfortable about their Telecom experience.

Future:

Most significantly, Agents can help prepare a company for years down the road and create efficiency within that company that may otherwise be impossible without them. An agent can plan ahead for a company’s future needs, creating systems of technology that can be added to later or updated as needed.

Selling Hosted VoIP

Part 2 of a Hosted VoIP informative series: Hosted VoIP is a hot and efficient service for businesses in 2011 and the future (read more: https://nwmap.com/how-hosted-voip-works). On the flip-side, NWMAP wants to also benefit Telecom Agents with selling this useful Telecom technology. When Agents know how to sell the best services for each individual client, then everybody is happy. Let’s get started…

Getting to know your product is key. The link noted above will assist you with some basics. In addition, we’ll explain some of the many features Hosted VoIP provides: 911 support, Auto attendant, call forwarding, call logs, Click-to-dial from Outlook, browser toolbar, and web pages, Conferencing, Custom holds, custom rings, free on-net calling, Group directory, Hunt groups, Remote call control, Selective call acceptance, 3-way calling, Toll-free numbers, voicemail to email, and much more.

Steps for selling Telecom:

  1. Learn about the products you are selling any way you can. NWMAP Master Agents give you the tools, as well as newsletters and updates on our facebook page.
  2. Identify target clientele
  3. use your time with customers to explain how Hosted VoIP fits their business needs, help solve problems for them, and contribute to productivity and bottom line improvements.
  4. Have a Hosted VoIP carrier on hand for demonstrations
  5. Create a proposal with assistance from your VoIP carrier
  6. Meet an additional time with your prospected client for any questions
  7. Close the deal
  8. Be involved as much as you’d like 
  9. Encourage your clients to take advantage of carrier’s end-user training.
  10. Hope this helps and good luck

To learn about becoming a NWMAP Telecom Agent click here: http://www.nwmap.com/contact-forms/how-to-become-an-agent.php