Sales Tools: That’s a Good Question!

Whether you’re approaching a possible client or sealing a deal, there are questions every client should be asking you for their Telecom (phone, data, Internet, and product service) needs. If they’re not, as a Telecom Agent you should be answering these key inquires for them. Some clients can pinpoint their needs, others are unhappy with current services but may not be able to focus on one particular thing.

Do you want better service? This can be tricky because clients may not know what better service entails or if they’ve never had better, they have nothing to compare it to. They may be hesitant due to budget concerns. Better often means pricier, but in Telecom we know that’s not always the case. You can be the first to let a client know that.

Do you feel stuck? Does the business client feel as though they’re stuck with outdated technology? Are they stuck in a current contract? Do they feel as though they’re paying too much but don’t know what to do about it? These are excellent questions and a wonderful selling tool.

Do you have what you need/ and want? Some clients are paying for services they don’t utilize. What a shame! Some clients want more but fear the price increase. A Telecom Agent can sit down with a client and not only review the current bills, but also determine what services the client will benefit from and get the most ROI.

Are you in consistent contact with your current provider to make sure your changing business needs are being met, now and in the future? NWMAP believes a contract and a client is an ongoing relationship.

Keep in mind NWMAP Telecom Agents can review a business’ bill. NO CHARGE!!
https://nwmap.com/contact-us/customer-support

Got Charisma? Want to Make More Money?

What does one presidential candidate have over the other? The answer is charisma. Over 100 million people vote and that vote is largely based on the charisma and likability of the candidate. Charisma is: Compelling attractiveness or charm that can inspire devotion in others and/or A divinely conferred power or talent. Motivational speakers and self-help gurus are literally selling nothing but ideas, but what makes people follow them is charisma.

Charisma can earn you more money than the next guy. Some tips for being charismatic:

  1. Confidence is number one- be confident in yourself and your product and/or company. Even when you’re not feeling confident, fake it til you make it.
  2. Be a chameleon- the art of working with others, for others or for your customers is being able to talk with anyone, relate to anyone. Discover commonalities and give respect to people as human beings.
  3. Authenticity- never apologize for who you are. In fact, your shortcomings can be used to your advantage. Even bad experiences are great learning experiences. People like people who are not perfect in every way.
  4. Seeing is believing- help others see the best in themselves and they will see things through your eyes. Also back your words up with action, not just promises.

Don’t underestimate the power of charisma…it will take you far.

 

Customer Wants and Needs

There is no doubt businesses are currently focused on financial projections for the upcoming year based on this shopping season. Recently with Black Friday and Cyber Monday, everyone has money on their mind. So it’s easy to forget what matters more than money, what ultimately sells your services and/or products…Customers.

Customers are looking for the deals right now, but this is also a time they reach out and try new products or services and how you treat your customers can form a lasting impression. So what goes on in the customer’s mind when purchasing or choosing where to do business? What do customers want?  Increasing your understanding of people is crucial to your success.

“Please don’t give us something overly complex.” Don’t overwhelm your customer the long version explanation of ALL their possibilities or give them products and services well above their needs. You may personally have an idea about the ultimate myriad of products and services  you would have if the choice was yours, but chances are these ideas don’t fit for your average customer. Giving them their best fit, addressing the main points, keeps things simple for all involved. Listen to what they really want.

“Do you know what type of service we require?” Are you taking into consideration the size of business you are working with, the type of customer you have, the detail of questions and concerns the customer has? Determine what level of service they are seeking or what kind of product they want.

“What do you have to offer us?” This time of year people expect deals, freebies, etc. Have good communication about what services you are providing and what those services are achieving for your client. What’s the value for their buck. For instance, NWMAP Telecom reviews bills and services free for clients and potential clients so there’s no guessing from the start. Making it known what you have to offer is often where businesses surprisingly sell themselves short. Barnes and Noble is another example of how a business offers continuous value for their customers- they offer free support for all Nooks they sell. This is part of the marketing for their product as well- they make their value known that their value extends beyond the purchase itself.