What Our Clients are Saying about NW Map Telecom

Recently NW Map received wonderful feedback- just one more affirmation that we are providing top service in the Telecom Broker industry.

“Over the past year we have turned up or moved 3 sites and I wanted to take a moment to thank your entire team for their hard work and dedication to completing the task at hand, and owning that task until the (sometimes bitter) end…they have been courteous, professional, knowledgeable in their field, and have striven to produce results and be conducive to changes on the fly, even when everything is not ideal to begin with. Our service is as stable as ever, and I have a good confident feeling that if I have issues NW Map is there to help. 

Bravo!

 I also would like to thank Lennie Green with NW Map, he has been a very valuable resource to us and has worked hand in hand with our company to ensure smooth services status and trouble resolution, and has been instrumental in bridging the communications gap between WAN techs and IT Management like myself. While I don’t always have all the smaller pieces of info, they are very good about answering all my questions and making sure I am satisfied with the level of service and support I am receiving. I hope Lennie Green continues to be an exemplary resource.”

NW Map thanks you and we are more than pleased to know we provided great telecom service!

 

 

 

NWMAP Telecom on Twitter

Recently NWMAP Telecom has made to it to Twitter. We are trying to stay connected to our many Telecom carriers, perhaps additional carriers, and friends and contacts in the business. Want to show your support and follow us? Lennie@nwmaptelecom

Lennie is bringing a positive and informational perspective on Twitter, hoping to inspire those who need inspiring on a Monday morning and keep information flowing to your fingertips when you need info concerning business and telecom.

Just a reminder, if you’d like to stay in touch, Lennie Green of NWMAP is also on Linkedin…and NWMAP is on facebook (nwmaptelecom) as well.

 

Integra Telecom Promotions

Don’t forget about Integra Telecom’s promotion this March. There’s still time to take advantage of new pricing promotions.

Low promotional rates on Integra’s flagship 10M Ethernet Service, popular T1 combinations, and dedicated data T1s.

 Ethernet Service: Up to 16 voice sessions- $499 (36 mo term MRR).

Integrated Access Service (SIP Solutions) – ranging from T1 (1.5 Mbps for $299) to T4 (6.0 Mbps for $799)

 Each of the 10M Ethernet or Integrated Access Service promotions include Integra’s Feature Pack Plus, which includes features like Premium Voicemail, Call Waiting, Caller ID, 3-Way Calling, Call Forward, plus up to 50 DID numbers.

 Add-on packages are available as well: ValuePlan + ISP Package + Online Data Storage ranging from $49 to $89.

 Current Integra customers can boost their integrated access bandwidth with additional T1’s. Additional bonded T1 for $199

Got Charisma? Want to Make More Money?

What does one presidential candidate have over the other? The answer is charisma. Over 100 million people vote and that vote is largely based on the charisma and likability of the candidate. Charisma is: Compelling attractiveness or charm that can inspire devotion in others and/or A divinely conferred power or talent. Motivational speakers and self-help gurus are literally selling nothing but ideas, but what makes people follow them is charisma.

Charisma can earn you more money than the next guy. Some tips for being charismatic:

  1. Confidence is number one- be confident in yourself and your product and/or company. Even when you’re not feeling confident, fake it til you make it.
  2. Be a chameleon- the art of working with others, for others or for your customers is being able to talk with anyone, relate to anyone. Discover commonalities and give respect to people as human beings.
  3. Authenticity- never apologize for who you are. In fact, your shortcomings can be used to your advantage. Even bad experiences are great learning experiences. People like people who are not perfect in every way.
  4. Seeing is believing- help others see the best in themselves and they will see things through your eyes. Also back your words up with action, not just promises.

Don’t underestimate the power of charisma…it will take you far.

 

Customer Care; NWMAP Perfect Fit Telecom

February is right around the corner and it’s time to show the love…and genuine appreciation for your customers. Of course all year round there should be special emphasis on clients and their specific needs- that’s the focus at NWMAP. We refer to it as Perfect Fit Telecom. We’ve always valued a customer from beginning and ongoing throughout our relationship with them. They get the same level of customer service before we sell anything as they would at any time after we’ve sold a product or service. How many bsuinesses care about the customer after they’ve sold them something? This is key! This is how NWMAP Telecom has always done business.

Customer care is a long-term relationship with you and your client(s). It’s caring about what they need specifically in the beginning, really understanding their needs before the sale. It’s knowing what they want and then doing everything you can to make that happen or to make it better- better price, better technology, better fit. Clients want to know they will still be important down the road; being able to ask questions and get updates as needed, not to slip by the wayside.

Ways to improve customer care:

  • Offer something free before they buy.
  • Keep in contact periodically.
  • Make it easy for them to contact you.
  • Ask open-ended questions.
  • Do not use business slang or tech buzz words.
  • Offer them what you would offer new customers- promotions, deals, and good service.
  • Be their solution.