Do You Have What it Takes to be a Telecom/Sales Agent?

imagesCAXV86Y4When the topic of SALES is mentioned it can mean a lot of things to a lot of people. Some are put off by the mere word while others welcome it and/or it means money in their pocket and even flexible hours! What do you think of? An exciting challenge? A daunting endeavor for extroverts? President of NWMAP, Lennie Green, created a list of a few personality traits and types of people who would make a perfect-fit SALES Agent. He’s witnessed various types of people make a nice living selling Telecom services and products. He’s also been down that road himself.

First of all, it may seem less overwhelming when people know Sales Agents learn on-the-job. This means it’s an opportunity for growth. Lennie has specific tools he supplies his newer agents with and guides them through their independent path of sales. Traits and key points he’s noticed that do well or gravitate towards Sales Agent careers are as follows:

  • Enjoy a challenge. Problems have solutions.
  • Good listeners- every transaction with a customer involves a good amount of listening.
  • Believe in the word-of-mouth system. With each customer you’ve helped, there is a good chance it will get around.
  • View themselves as a business and an asset.
  • Want to do better than good or good enough. they’re always looking to improve themselves and invest in themselves as a business.
  • Good at time management and learn good time skills like closing sells faster.

The nitty gritty:

  • An ability and willingness to learn on-the-job, asking questions, and soaking up knowledge constantly.
  • Even engineering and/or technical people with the knowledge can learn people skills on the job and vice versa- if you have those people skills, you can learn the technical side.
  • Realize sales is about building relationships, networks, and customer satisfaction. It can be very rewarding (aside from the money).
  • A problem solver who enjoys creating strategies and working consistently with clients to find solutions. Think of it as a love connection dating site, except Telecom Sales Agents are matching their clients with the perfect product and service plan.
  • An ability to go between the people side of things to the technical side of things.
  • Speaking, and translating technology terms to clients.

You can grow into a sales position! Start with doing it on the side and build your business.

Interested? https://nwmap.com/contact-us/become-an-agent

Sales Tools: That’s a Good Question!

Whether you’re approaching a possible client or sealing a deal, there are questions every client should be asking you for their Telecom (phone, data, Internet, and product service) needs. If they’re not, as a Telecom Agent you should be answering these key inquires for them. Some clients can pinpoint their needs, others are unhappy with current services but may not be able to focus on one particular thing.

Do you want better service? This can be tricky because clients may not know what better service entails or if they’ve never had better, they have nothing to compare it to. They may be hesitant due to budget concerns. Better often means pricier, but in Telecom we know that’s not always the case. You can be the first to let a client know that.

Do you feel stuck? Does the business client feel as though they’re stuck with outdated technology? Are they stuck in a current contract? Do they feel as though they’re paying too much but don’t know what to do about it? These are excellent questions and a wonderful selling tool.

Do you have what you need/ and want? Some clients are paying for services they don’t utilize. What a shame! Some clients want more but fear the price increase. A Telecom Agent can sit down with a client and not only review the current bills, but also determine what services the client will benefit from and get the most ROI.

Are you in consistent contact with your current provider to make sure your changing business needs are being met, now and in the future? NWMAP believes a contract and a client is an ongoing relationship.

Keep in mind NWMAP Telecom Agents can review a business’ bill. NO CHARGE!!
https://nwmap.com/contact-us/customer-support

Business Savvy: “Invest In Your Customers More Than Your Brand”

Harvard Business Review had an article recently about this and I felt the need to post something here at NW MAP about it as well. We’ve always tailored our telecom to meet the specific needs of our clients. We have over 40 carriers we represent… to specifically find matches based on our clients’ needs rather than what we should be selling, what we have to sell, or a specific brand. While this isn’t exactly how Amazon does it (the company featured in the Harvard article), it is based on the same mentality.

Amazon allows both good and bad reviews to be posted on anything they sell. You may think bad reviews or posts would be harmful for business, but on the contrary. Jeff Bezos of Amazon says it helps his customers navigate their way to the products they will really benefit from, really want, and be satisfied with their purchase. It’s no secret that there are an abundance of Telecom carriers available, but what we always strive for, and our greatest asset, is helping and listening to our clients so they get exactly what they want and they’re happy! We don’t have to sell a certain product from a certain company. All we have to do is help our clients and focus on them.

My favorite quote in this article, “Close the deal by being openly helpful and helpfully open, not by “selling better.” ” Jeff Bezos, Amazon.

Full article: http://blogs.hbr.org/schrage/2013/02/invest-in-your-customers-more-than-your-brand.html

Better Selling in 2013

We’re going to really dive into the topic of sales this month because we know many of you are looking back on 2012 and looking forward to 2013 with goals in mind. How do you plan on targeting clients and new customers? How do you plan on being your personal best? We have some tips that came right from the horse’s mouth…well, top business execs and popular business blogs of 2012. Want to be a best-seller? Read on:

  • Build on past successes.
  • Focus. As the year goes on and we pile one thing on top of the other, we can lose our priorities and focus.
  • Improve and innovate. Customers demand a better way to do everything and this isn’t unreasonable.
  • Sell solutions, not services or products. Meet specific needs of your clients instead of focusing on specific products only.
  • Demonstrate a drive to learn and listen. Your success depends on your clients success so learn from them and listen to them.
  • Make it easy for your customers. Find ways to make it easy for your customers to choose you- this means making the technology or transitions easier or communicating your value above others.

 

Non-Sleasy Sales Approaches for Telecom Agents

In this information age, clients must come first. If we don’t treat clients golden, we risk having poor feedback somewhere on the Internet. The Internet is the first place many clients look to research a product, then a company specifically. Almost all sales agents know they should treat their existing clients well, but also the focus must be on potential clients who are in the early stages of considering products or services. They may take some time and not be ready to buy this instant. However, they are just as important to your earning potential.

Tips for Telecom Agents:

  • Focus on people in the information gathering phase, not necessarily ready to buy yet.
  • Provide them with as much free information and services that you can.
  • Focus on long-term goals as well as short-term. Sales tend to generate long-term revenue rather than short term or instant revenue.
  • Begin with the company itself without overdoing it on the products and services initially.
  • Read what people are saying about your company and you, including on social media sites.

Be a Telecom agent: https://nwmap.com/contact-us/become-an-agent