Cash In On Telecom Opportunities

ANYONE can cash in on the technology that has been unaffected by the struggling economy, otherwise known as Telecom (or Unified Communications). The industry has continued to grow, technology continues to emerge, and companies continue to spend money on their IT needs. In one report, Telecom has evolved from a “neat to have” technology to a “must have” technology. Another statistic shows 75% of a company’s technology is associated with some form of Telecom technology.

SIP trunking alone can save as much as half of a company’s cost on their communications bills.  It’s now commonplace for a company to have several mobile workers and employees on the go. The benefits for companies are endless, and the benefits for those who give a little extra time can earn a decent amount of cash. It’s obvious those that provide these sought after services and products will reap financial gains in an industry that sells itself so who can do this? As stated before, anyone! Suppose you received excellent service from the agents at NWMAP and your company benefited from it, well, even you would be an excellent candidate for selling something you believe in. Anyone can do it! NWMAP provides the tools for anyone interested in becoming a partner in selling Telecom and being a Telecom Agent as well.

Your first step in getting involved with a growing technology and earning some extra money is to contact NWMAP. Here is the link to get you started: http://www.nwmap.com/contact-forms/how-to-become-an-agent.php This isn’t a gimmick, it’s an opportunity.

Implementing New Technology In Your Business

The continuous growth of new technology available for the workplace presents an atmosphere of rapid change that will not slow down any time soon in the near future. Numerous businesses have experienced the process of implementing new technologies and the various issues that creep up, from an overall lack of employee acceptance to unexpected minor malfunctions. The caveat is, despite some of the nuances, new technologies are necessary for a business to remain competitive, relevant, and increase profit margins.

The proper and efficient use of new technology in the workplace is crucial. The younger generations beginning to enter the workforce are tech savvy and widely accept the evolving nature of technology, but all employees need to be on board for a technological implementation to be successful and beneficial. One way of doing this is to provide plenty of training, specific for various departments if necessary, and during and after training to disperse an employee evaluations survey of how effective the training is and thoughts about the new implementations.

When implementing new technology, you require as many people on your team as possible. Technical difficulties can be avoided if you have a team or Agent to work with you during the implementations process. For instance, NWMAP offers the services of their Telecom Brokers to assist from beginning to end; shop for a low cost specific plan for your business, have the experience to know what to troubleshoot and how to move the installation along, provide moving services for successful transfer of technologies, and consulting with on-site visits to help you make choices without resorting to confusing technical jargon.

Acheive Better Customer Service With a Personalized Telecom Package

Nearing the end of 2010, we are reminded of all the businesses that failed during this recession. From these lessons should come the realization one notable factor will set you apart from the ones that have failed. Customer service. Customers want efficient, courteous, personalized, and hassle-free service. They can get your service or product from your competitors, but if you provide better service, they will go where they are appreciated. With all the competition in today’s industries, the ONLY factor setting you apart is great customer service.  

How do you acheive outstanding customer service?

  • Understand your customer’s preferences
  • look for opportunities to make your customers feel significant
  • form relationships an partnerships
  • set a high customer service standard
  • provide the tools for your employees; a personalized Unified Communications plan 

Let’s take a look at the last tip on the list; personalized Unified Communications plan. Why is this so relevant? Suppose you have employees who travel, upper level management spends significant time in conference calls, and you need to filter and prioritize incoming messages.  Features like videoconferencing calls have proven to cut down on travel costs, instant messaging and VoIP can cut down on phone bills, and business Ethernet can prioritize incoming information. Creating a more productive environment enables employees to provide better customer service, and increase your bottom line. 

At NWMAP, Telecom Brokers listen to you and identify your specific needs. They have access to over 40 carriers and they do the searching for you- best package, lowest cost.

Stay Connected; History and Future of Telecom

Historically, staying connected meant consistent use of stamps and waiting the entire day for an important call. Remember phone tag? Currently, staying connected is a business’ lifeline- the difference between success and failure. An ability to stay connected efficiently is even more crucial.

Everyone is staying personally connected through technologies like Facebook status updates and Twitter. Why shouldn’t a business expect the same instant gratificaion in their communications? That kind of technology is available and a business would see the most benefit with bundled deals, keeping their cost low and their connectivity high.

Today’s businesses should expect technology to surpass their demands, deliver instant connectivity, with less burden to their budget and spending allowances. In addition, Telecom Brokers come into the mix to make the search easier- to connect a business with a carrier’s plan or product that suits them specifically and optimally. If you have questions or issues down the road, Telecom Brokers stay connected and are there for you almost instantly to get you back on track.

Imagine productive, enjoyable, and personable business exchanges made easy and affordable. No more waiting, guessing, missing calls and clients. Business Ethernet, voiceover IP, and video conferencing capabilities are a few technologies that businesses can expect to be the norm, now and into the future.

Client Versus Sales

There is a sense of accomplishment of really doing what is right for the client versus having the burden of selling something that is not the best fit for the client. The focus is on one or the other in any typical company involving sales. We notice it when we shop at specific stores- some are there to sell you something…anything! They may talk you into products you aren’t even looking for.  And some associates are there to help you find what you specifically want or need- they are there for YOU. The latter takes patience, experience, and communication.

These differences in customer service and sales approaches can be identified in the telecom industry.  There are sales agents whose primary goal is to sell you services and/or products- that’s it. They will not likely take into consideration precisely what you need and want for your business. They would also like to close a sell with you as quickly as possible, not searching for specific products and packages complimentary to your needs at the lowest pricing available. The lower the price the lower their sales commission; basically, their goal versus your goal! Their job depends on selling you something you don’t need. They don’t stand to make as much money helping you in the future either- you may never talk to them again. Another common trait among sales agents with superficial goals is a lack of experience. Anybody with experience knows the customer must be the focus, at first contact and all through the sales process into the future as well.

NWMAP has been in the Unified Communications and Telecom industry for numerous years, but they still consider themselves customer service experts first and foremost. Lennie Green, a current Master Agent for NWMAP states: “My success comes from helping my customers be successful.”