Building Better Business; Unified Communications and Customer Service

Let’s be honest, if businesses are to survive and flourish during tough economical times, the utilization of Unified Communications must be a clear beneficial concept along with customized implementations specific to your needs. Everyone has a product, but what enables you to stand out is exactly how NW MAP approaches business with you- superior customer service.  This bottom line produces top-line growth.

How Important is Customer Service? There is a good chance you already know the importance, however, it can be forgotten when we look at numbers and bottom lines all day. According to an article “The CIO’s Perspective on Unified Communications” posted on  http://www.technewsworld.com/rsstory/70296.html?wlc=1287035080 , companies who succeed “have optimal customer service practices”.  Businesses who excel in this area identified the need for new and improved ways of communications (Unified Communications) with their customers and employees within the company. This must be a priority and the next course of action for building a better business.  Often times, it’s what sets you apart from competition regardless of company size.

Other Sources: http://www.aberdeen.com/Aberdeen-Library/6284/RA-customer-experience-retention.aspx

How Does Unified Communications Assist Your Business? Standard means of communications such as email and phones are not  conducive to the changing business climate- employees who work from remote locations, various departments collaborating on projects more often, overseas communications, and increased need for customer retention. Here is just a sample of what Unified Communications can do for your business: unified voicemail to email inbox , a unified number for mobile phone and desk phone, and video conferencing. 

How Will NW MAP Benefit Your Business? NW MAP recognizes your business needs and has an excellent Unified Communications plan to reduce inefficiency and improve customer relations and service. Not only do they offer plans, but solutions; voice, data, VOIP, and video. Without their knowledge and expertise, you run the very likely risk of unnecessary or overwhelming technology and implementations of systems resulting in employee confusion and withdrawal. 

 

New Technology in Business Phone Systems: Oregon’s RIO Networks, a Leader in Unified Communications

NW MAP is always in search of superior Telecom products and services for our clients. We’ve built strong relationships with our Telecom vendors enabling us to be the first to get news of new technology in business services, including VoIP and SIP.

What’s new NOW? Top of the line network coverage, latest technology, and promotional prices with RIO Networks. 

Rio Networks, a corporate voice and data solutions vendor, has announced their 2010 promotional packages. The network wide upgrades begin on various dates starting now through November.  Rio Networks is recognized as a true leader in Unified Communications. It is Oregon owned and operated, offering the most dependable, updated, Business Voice and Data Network in the state of Oregon. http://www.rionetworks.com/

NW MAP can assist you in taking advantage of the highly recommended “Octal Pack” for $339, in other words we shop for you and help you find exactly what you need at a great price, which includes:

  • 3 Mbps Data
  • 8 phone lines
  • 1500 minutes of LD

*Hardware, installation, and support included. Other synchronis Data available to add to the Octal Pack. 

RIO Network’s additonal features: 99.999% Reliable Network, 100% Redundant Ethernet and TDM (Time division multiplexing) Ring, Tier 1 internet, SIP enabled, NO single point of failure.

NWMAP  wants to provide you with the best deals and recognizes a reliable phone, voice, and data systems leader like Rio Networks. Bringing you the newest technology from an  outstanding provider coupled with NWMAP’s superior customer service and support is a winning combination. NWMAP is always available for you to ask questions when considering unified communications for your business or updating your current system.

Recent Press; Considering Unified Communications for Your Business

In a recent article for Focus, a professional information technology and business site, John Sauer lent his expertise in “The 4 Unified Communications Questions Every Enterprise Should Ask “. John is currently an Agent Manager for NWAP, covering Oregon and Washington, and is familiar with answering the many questions that arise when businesses inquire on what Unified Communications can do for them and decide whether it’s a right fit.

John defines, “Unified communications for your Oregon (and northwest region) business encompasses everything from voicemail to e-mail to voice, video and mobility, call recording, often combined into one device or application.”  Whether you are a small, medium, or large business in Oregon, you have technological needs you must consider in order to bring the best return on investment to your company. Identifying what needs best coexist with your company’s current technology bundle is also helpful. 

Questions to consider:

  1. Will UC be a Good Cultural Fit For Your Business? If the Unified Communications system isn’t user-friendly and functional then it’s not worth the investment. It will be most successful if embraced by all.
  2. Will Unified Communications Benefit Our Business Processes? Sometimes a business must evolve or ultimately lose business.
  3. What Other Technologies will be affected by a Move to Unified Communications? Making sure it’s the best investment can involve updating other systems.
  4. How will Unified Communications Impact our Disaster Recovery Plans? Businesses must preserve contact with employees and customers in an event of a disaster.

To read more and answer these questions for your business, follow this link. http://www.focus.com/briefs/general-management/four-unified-communications-questions-every-enterprise-ask/