NWMAP Telecom Brokers Feature Copper

NWMAP is partnering with Copper Conferencing to bring small to medium sized businesses audio and web conferencing services. If you want to try copper, the service offers and promotions are generous and the technology may be exactly what you are looking for: get an edge on competitors, reduce overall costs, increase productivity, and connect!

Copper Conferencing provides a complete portfolio of audio and web conferencing services to meet your company’s business needs. From simple phone meetings to large structured teleconference events with operator interaction. There is a program to be designed specifically for your goals. You will truly maximize your cost saving objectives. Services also include an online account management system, training, and automated call technology to ensure your success.

Audio conferencing services enable remote participants to be involved on work projects, handle sales issues and attend trainings. From phone meetings to more formal conference calls with an operator, audio conferencing  is a way for businesses to take the lead in their industry.

Web conferencing, webinar and webcast options meet a company’s Internet needs and demands. With web conferencing, you can interact with people as if they were in the same room. Use web conferencing to help remote employees participate in meetings, trainings, or hold remote sales calls. Webinars engage the marketplace so companies learn more about your products and help you generate more leads and sales.

Sources: http://www.copperconferencing.com/

Selecting a Hosted VoIP Provider

For businesses considering Hosted VoIP service, a few things must be done prior to selecting one. You’ll need to do some research, but we’ve provided a quick guide to assist you and make this initial step easier.
  • When doing your research, find service providers who have ample experience- 10+ years is sufficient.
  • Find out what is important to the provider/ Agents. If you go directly through a provider/carrier, then everything will be biased, often the sales agents don’t have much experience, and they are out to sell you (mostly what is good for them). A Telecom Broker/Agency such as NWMAP believes customer service is most important.
  • Access and network: Does your Agent or provider have access to multiple Hosted VoIP providers? And networks? This will enable them to have an unbiased professional opinion about the best Telecom technology for your business. This is a huge advantage that a single carrier can not provide.
  • What kind of support does the Agent have from the providers or extend to end-users? Obviously the benefit of Hosted VoIP is to not pay a phone repair guy $100/ hour. You want great support, from installation to training to solutions.
  •  Look for guarantees, disaster recovery, QoS (quality of service) and auto-failover protection. 

If you have additional questions that need to be answered, contact us: https://nwmap.com/contact-us

If you missed the first 2 parts of this informational multi-part blogs series on Hosted VoIP, click here:  https://nwmap.com/how-hosted-voip-works (part1) and https://nwmap.com/selling-hosted-voip (part 2)

More info on selecting VoIP: http://www.voipforbusiness.biz/business-voip-articles/office-telephone-systems-help-picking-out-the-ideal-system-to-your-requirements.html

Selling Hosted VoIP

Part 2 of a Hosted VoIP informative series: Hosted VoIP is a hot and efficient service for businesses in 2011 and the future (read more: https://nwmap.com/how-hosted-voip-works). On the flip-side, NWMAP wants to also benefit Telecom Agents with selling this useful Telecom technology. When Agents know how to sell the best services for each individual client, then everybody is happy. Let’s get started…

Getting to know your product is key. The link noted above will assist you with some basics. In addition, we’ll explain some of the many features Hosted VoIP provides: 911 support, Auto attendant, call forwarding, call logs, Click-to-dial from Outlook, browser toolbar, and web pages, Conferencing, Custom holds, custom rings, free on-net calling, Group directory, Hunt groups, Remote call control, Selective call acceptance, 3-way calling, Toll-free numbers, voicemail to email, and much more.

Steps for selling Telecom:

  1. Learn about the products you are selling any way you can. NWMAP Master Agents give you the tools, as well as newsletters and updates on our facebook page.
  2. Identify target clientele
  3. use your time with customers to explain how Hosted VoIP fits their business needs, help solve problems for them, and contribute to productivity and bottom line improvements.
  4. Have a Hosted VoIP carrier on hand for demonstrations
  5. Create a proposal with assistance from your VoIP carrier
  6. Meet an additional time with your prospected client for any questions
  7. Close the deal
  8. Be involved as much as you’d like 
  9. Encourage your clients to take advantage of carrier’s end-user training.
  10. Hope this helps and good luck

To learn about becoming a NWMAP Telecom Agent click here: http://www.nwmap.com/contact-forms/how-to-become-an-agent.php

How Hosted VoIP Works

As businesses are realizing they can buy more and better Telecom services for less, hosted VoIP services are becoming part of those solutions offered. People are discovering “The Cloud” and as a result, requests for hosted VoIP are substantially increasing. Making the leap to hosted VoIP,  providers and Agents have to learn about this new technology. This post will be the first of a 3-part series on Hosted VoIP with the goal of being helpful for both buyers and sellers.

What it is:Hosted VoIP is a service billed to the customer monthly. It’s powered from a provider’s network operations center and monitored by technical engineers. Users can lease phones, purchase some, or use existing and compatible gear.

Advantages: 

  • No need for expensive service techs, It’s all taken care of for clients.
  • If the customer’s office connectivity goes down, inbound calls still reach the phones and voice mails or can be sent through alternate routes.
  • Long distance and toll-free plans as well as software upgrades.
  • Hosted VoIP prioritizes voice, video, and data traffic to ensure quality of service.

Who is suited for this service?: Multi-location companies, Companies with phones from more than one vendor, businesses with off-site and traveling employees, Enterpises in need of disaster recovery and fail-over back-up, Customers in need of updated technology in general.

Interested in this service for your business? Contact us: https://nwmap.com/contact-us

Interested in selling Telecom services and products? Contact us: http://www.nwmap.com/contact-forms/how-to-become-an-agent.php 

Integrating Video Phones Into The Office

Despite significant return on investment increased worker productivity, how many office workers have this tool for their desk? Video phone technology is impressive to say the least and vendors have good cause to showcase these products, but where are they in the everyday lives of an office worker? The reasons many businesses have not adopted this useful technology range from cost concerns to reliability. There’s good news though.

Telecom vendors have taken huge strides in getting advanced technology in the price range of AFFORDABILITY. NWMAP Telecom Brokers have an additional advantage of being able to price multiple vendors’ solutions and find what businesses need for the price they want. Suddenly Video Phones are looking as good as desktop VoIP handsets, and better.

With the variety of Telecom service providers available, there are practical Video Phone options. In low-cost cases, some Video Phones have downsides such as only working with a vendor’s hosted IP service. You don’t have to settle though because many can be found to offer top-line features. Some features like Video Phones with Ethernet ports share a single cable with a desktop PC and IP phone, eliminating the need for additional cables. This advantage alone saves money. You can also opt for the Wi-Fi feature, eliminating the need for dedicated Ethernet altogether. Even small businesses would benefit from basic Video Phone capabilities. 

If you have questions about Video Phone Technology for your office, please let NWMAP do your shopping and comparisons: https://nwmap.com/contact-us