Selecting a Hosted VoIP Provider

For businesses considering Hosted VoIP service, a few things must be done prior to selecting one. You’ll need to do some research, but we’ve provided a quick guide to assist you and make this initial step easier.

  • When doing your research, find service providers who have ample experience- 10+ years is sufficient.
  • Find out what is important to the provider/ Agents. If you go directly through a provider/carrier, then everything will be biased, often the sales agents don’t have much experience, and they are out to sell you (mostly what is good for them). A Telecom Broker/Agency such as NWMAP believes customer service is most important.
  • Access and network: Does your Agent or provider have access to multiple Hosted VoIP providers? And networks? This will enable them to have an unbiased professional opinion about the best Telecom technology for your business. This is a huge advantage that a single carrier can not provide.
  • What kind of support does the Agent have from the providers or extend to end-users? Obviously the benefit of Hosted VoIP is to not pay a phone repair guy $100/ hour. You want great support, from installation to training to solutions.
  •  Look for guarantees, disaster recovery, QoS (quality of service) and auto-failover protection. 

If you have additional questions that need to be answered, contact us: https://nwmap.com/contact-us

If you missed the first 2 parts of this informational multi-part blogs series on Hosted VoIP, click here:  https://nwmap.com/how-hosted-voip-works (part1) and https://nwmap.com/selling-hosted-voip (part 2)

More info on selecting VoIP: http://www.voipforbusiness.biz/business-voip-articles/office-telephone-systems-help-picking-out-the-ideal-system-to-your-requirements.html

Selling Hosted VoIP

Part 2 of a Hosted VoIP informative series: Hosted VoIP is a hot and efficient service for businesses in 2011 and the future (read more: https://nwmap.com/how-hosted-voip-works). On the flip-side, NWMAP wants to also benefit Telecom Agents with selling this useful Telecom technology. When Agents know how to sell the best services for each individual client, then everybody is happy. Let’s get started…

Getting to know your product is key. The link noted above will assist you with some basics. In addition, we’ll explain some of the many features Hosted VoIP provides: 911 support, Auto attendant, call forwarding, call logs, Click-to-dial from Outlook, browser toolbar, and web pages, Conferencing, Custom holds, custom rings, free on-net calling, Group directory, Hunt groups, Remote call control, Selective call acceptance, 3-way calling, Toll-free numbers, voicemail to email, and much more.

Steps for selling Telecom:

  1. Learn about the products you are selling any way you can. NWMAP Master Agents give you the tools, as well as newsletters and updates on our facebook page.
  2. Identify target clientele
  3. use your time with customers to explain how Hosted VoIP fits their business needs, help solve problems for them, and contribute to productivity and bottom line improvements.
  4. Have a Hosted VoIP carrier on hand for demonstrations
  5. Create a proposal with assistance from your VoIP carrier
  6. Meet an additional time with your prospected client for any questions
  7. Close the deal
  8. Be involved as much as you’d like 
  9. Encourage your clients to take advantage of carrier’s end-user training.
  10. Hope this helps and good luck

To learn about becoming a NWMAP Telecom Agent click here: http://www.nwmap.com/contact-forms/how-to-become-an-agent.php