Selecting a Hosted VoIP Provider

For businesses considering Hosted VoIP service, a few things must be done prior to selecting one. You’ll need to do some research, but we’ve provided a quick guide to assist you and make this initial step easier.

  • When doing your research, find service providers who have ample experience- 10+ years is sufficient.
  • Find out what is important to the provider/ Agents. If you go directly through a provider/carrier, then everything will be biased, often the sales agents don’t have much experience, and they are out to sell you (mostly what is good for them). A Telecom Broker/Agency such as NWMAP believes customer service is most important.
  • Access and network: Does your Agent or provider have access to multiple Hosted VoIP providers? And networks? This will enable them to have an unbiased professional opinion about the best Telecom technology for your business. This is a huge advantage that a single carrier can not provide.
  • What kind of support does the Agent have from the providers or extend to end-users? Obviously the benefit of Hosted VoIP is to not pay a phone repair guy $100/ hour. You want great support, from installation to training to solutions.
  •  Look for guarantees, disaster recovery, QoS (quality of service) and auto-failover protection. 

If you have additional questions that need to be answered, contact us: https://nwmap.com/contact-us

If you missed the first 2 parts of this informational multi-part blogs series on Hosted VoIP, click here:  https://nwmap.com/how-hosted-voip-works (part1) and https://nwmap.com/selling-hosted-voip (part 2)

More info on selecting VoIP: http://www.voipforbusiness.biz/business-voip-articles/office-telephone-systems-help-picking-out-the-ideal-system-to-your-requirements.html

Partnerships For Providing Better Telecom Service

NWMAP is a Master Agency Program, which entails partnerships with numerous Telecom service providers. Acquiring partnerships with various carriers (for a list of NWMAP carriers: https://nwmap.com/carriers) enables us to provide non-bias, outstanding service while shopping around for the best prices. We partner with carriers who understand our level of committment to customers and building an unmatched reputation for service.

Recently, one of NWMAP’s carriers, XO Communications, rolled out the red carpet for us with their Platinum Partnership Program. This is an exclusive partnership between NWMAP and XO Communications and it means Platinum care and repair for our clients; a whole new experience of excellence. This includes Priority Call Routing, Platinum Partner Repair Technicians and Enhanced Repair Timeframes. It is one more way a Master Agency like us can offer an added advantage for our customers.

NWMAP assures you get no more and no less of the Telecom products and services you need to make your business thrive, be competitive now when it means the most in this economy. It’s not often someone can promise you excellence in a struggling economy when many vendors are wondering how to sell you what you don’t need, worrying more about their bottom line than yours. 

NWMAP has earned wonderful marks from it’s clients and growing strong, valuable partnerships with our vendors of choice is all part of how we do business.