The Value of Telecom Agents When Considering The Cloud

Telecom Agents understand the business and they’ve built relationships with vendors so that your buying experience will be that much easier. The important conversation today is all about Cloud computing. And Agent can help you address your questions. It’s no secret the Cloud is something that has benefits for virtually every business. The ONLY downside is the abundance of information out there.

As you can imagine, this can be overwhelming for the average business owner and client. Agents help weed through that for you and with you. Agents realize some clients don’t even want to test the waters but getting the conversation started will help ease the hesitations and ultimately boost both business costs and productivity.

COST:

If clients are thinking about the Cloud only in terms of just one more technology they need to unravel the mystery of, they’re at a significant disadvantage. Agents can open up the world of Cloud to them from the cost savings point of view. The Cloud is a shift in the business and economic models for adapting IT.

Questions to address:

How old is your server?

What would the cost be to replace your server?

How old are the desktop PC’s?

How much would it cost to replace just one of those PC’s?

Do you have IT needs/projects that are too expensive to complete?

PRODUCTIVITY:

Businesses, especially the small- medium (SMB’s), must be seen as competitive as the larger ones since it’s quite possible with e-commerce. The Internet has given SMB’s an advantage and is the perfect place for you to gain that edge. However, behind the scenes must also be on target as well. Telecom Agents work to bridge the gap between behind-the-scene results and client satisfaction.

Questions to address:

Do you have IT needs/projects that are simply too time-consuming to complete?

Do you have employees who work remotely in the field or telecommute?

Is there a system or process in place to restore data quickly?

How is information currently being backed up?

LET’S GET THE CLOUD CONVERSATION SARTED TODAY! ASK AN AGENT: https://nwmap.com/contact-us

Selecting a Hosted VoIP Provider

For businesses considering Hosted VoIP service, a few things must be done prior to selecting one. You’ll need to do some research, but we’ve provided a quick guide to assist you and make this initial step easier.

  • When doing your research, find service providers who have ample experience- 10+ years is sufficient.
  • Find out what is important to the provider/ Agents. If you go directly through a provider/carrier, then everything will be biased, often the sales agents don’t have much experience, and they are out to sell you (mostly what is good for them). A Telecom Broker/Agency such as NWMAP believes customer service is most important.
  • Access and network: Does your Agent or provider have access to multiple Hosted VoIP providers? And networks? This will enable them to have an unbiased professional opinion about the best Telecom technology for your business. This is a huge advantage that a single carrier can not provide.
  • What kind of support does the Agent have from the providers or extend to end-users? Obviously the benefit of Hosted VoIP is to not pay a phone repair guy $100/ hour. You want great support, from installation to training to solutions.
  •  Look for guarantees, disaster recovery, QoS (quality of service) and auto-failover protection. 

If you have additional questions that need to be answered, contact us: https://nwmap.com/contact-us

If you missed the first 2 parts of this informational multi-part blogs series on Hosted VoIP, click here:  https://nwmap.com/how-hosted-voip-works (part1) and https://nwmap.com/selling-hosted-voip (part 2)

More info on selecting VoIP: http://www.voipforbusiness.biz/business-voip-articles/office-telephone-systems-help-picking-out-the-ideal-system-to-your-requirements.html