What Our Clients are Saying about NW Map Telecom

Recently NW Map received wonderful feedback- just one more affirmation that we are providing top service in the Telecom Broker industry.

“Over the past year we have turned up or moved 3 sites and I wanted to take a moment to thank your entire team for their hard work and dedication to completing the task at hand, and owning that task until the (sometimes bitter) end…they have been courteous, professional, knowledgeable in their field, and have striven to produce results and be conducive to changes on the fly, even when everything is not ideal to begin with. Our service is as stable as ever, and I have a good confident feeling that if I have issues NW Map is there to help. 

Bravo!

 I also would like to thank Lennie Green with NW Map, he has been a very valuable resource to us and has worked hand in hand with our company to ensure smooth services status and trouble resolution, and has been instrumental in bridging the communications gap between WAN techs and IT Management like myself. While I don’t always have all the smaller pieces of info, they are very good about answering all my questions and making sure I am satisfied with the level of service and support I am receiving. I hope Lennie Green continues to be an exemplary resource.”

NW Map thanks you and we are more than pleased to know we provided great telecom service!

 

 

 

NWMAP Telecom Offers Voicewalker

NEW: Voicewalker Hosted VoIP

 Communication is a way of life for businesses both small and large so it is imperative the right fit and best choice is made available.

 NWMAP is now offering Voicewalker,  superb communication without breaking the bank: Voicewalker provides Hosted PBX Service and Trunk Replacement Service through Digital Voice Advantage suite of Voice over IP products. 

 When companies are in need of better or additional communication systems, NWMAP always works with them to provide a best fit solution and easy transitions without extra costs.

For more details contact: info@nwmap.com or https://nwmap.com/contact-us

 

 

Customer Care; NWMAP Perfect Fit Telecom

February is right around the corner and it’s time to show the love…and genuine appreciation for your customers. Of course all year round there should be special emphasis on clients and their specific needs- that’s the focus at NWMAP. We refer to it as Perfect Fit Telecom. We’ve always valued a customer from beginning and ongoing throughout our relationship with them. They get the same level of customer service before we sell anything as they would at any time after we’ve sold a product or service. How many bsuinesses care about the customer after they’ve sold them something? This is key! This is how NWMAP Telecom has always done business.

Customer care is a long-term relationship with you and your client(s). It’s caring about what they need specifically in the beginning, really understanding their needs before the sale. It’s knowing what they want and then doing everything you can to make that happen or to make it better- better price, better technology, better fit. Clients want to know they will still be important down the road; being able to ask questions and get updates as needed, not to slip by the wayside.

Ways to improve customer care:

  • Offer something free before they buy.
  • Keep in contact periodically.
  • Make it easy for them to contact you.
  • Ask open-ended questions.
  • Do not use business slang or tech buzz words.
  • Offer them what you would offer new customers- promotions, deals, and good service.
  • Be their solution.

 

The Future of your Company

Are you stuck in a rut or  moving forward? Many companies are not evaluating or investing in the future of their company because they are stuck in the present situation, which is an economic downturn. So you think you have stay the way you are and not rock the boat?

Investing in technology isn’t as expensive as you think, updating your company’s technology is an investment and will give you immediate and/or long-term return on your investment. More on updating telecom technology: https://nwmap.com/updating-your-telecommunications-system-and-saving-money

How to tell if you’re stuck in a rut:

  1. Cautious Culture: Not accepting of change; perhaps never have been and it has become the company culture. Change is a threat to them and equals higher costs, but that’s not actually the reality.
  2. Lack Long-term: Afraid to do anything different from what is done today and yesterday- they never move forward, but believe that not moving backward is at least progress. They lack a long-term plan or follow through with current goals. They will never move forward and eventually will fall behind.
  3. Empty Employees: Retaining employees that offer nothing to the company. Businesses house a few or several employees that lack initiative and can bring down entire departments. They are the root of a rut. Owners are hesitant to establish new systems, procedures, and technology because of these employees who will not embrace it.

One doable solution if you are unsure about the future of your company and it’s competitive edge, check into getting a free quote from a Telecom provider that offers free reviews of your current Telecom technology, your plans, and your current costs. You would be surprised how you can update your technology, improve company communications, and restore your competitive edge while saving money. Don’t be afraid to check it out because it’s free.

NWMAP Telecom Brokers are in the business of providing you solutions first, solutions specific to your company’s needs, and choices of over 40 carriers. Get a quote: https://nwmap.com/contact-us/request-quote

Updating Your Telecommunications System…and Saving Money

In the past few years companies have become more aware of their spending, bottom lines, and an overall sense of frugality. The Telecom industry recognizes these needs among companies to stay lean during this economic climate, but has also recognized some flaws in this way of thinking. Interestingly enough, many companies believe they are keeping their spending to a minimum by not updating or researching new technology.

The sad truth is companies (large and small) are hanging onto old technology (existing equipment) that is costing them more money. They unwittingly think they’re saving money, but this couldn’t be further from reality. Telecom communications/solutions can reduce costs when updated and consolidated. If you think you’re stuck, you’re not. Carriers and agencies, such as NWMAP (Telecom Brokers), have plenty of solutions for you to save money while giving you the best Telecommunications system fit for your needs.

Frugality and familiarity with current systems can be a company’s worst enemy. There is value in hosted VoIP for instance and many companies aren’t recognizing this. If security, size of your company, or ease of use is a concern, your Telecom carrier or agent can address these issues and give you assurance and a clear plan. Hopefully we’ll see more companies recognizing the value within hosted VoIP communications and the increasingly popular Cloud Communications.

Free Quote: https://nwmap.com/contact-us/request-quote