Are You Satisfied With Your Unified Communications Services?

Simply put; if user satisfaction is low, productivity is even lower. One of the most effective tools for driving up productivity and customer relations is adopting and utilizing a personalized Unified Communications plan specific to your business’ needs. You can have top of the line newest technology and it won’t matter if it’s not the right plan for your business, including your employees.

One way to see how effective your Unified Communications plan is, would be to measure productivity and user satisfaction among your employees, and clients is applicable.  Are the employees happy with the system? Are they utilizing features most helpful for their job? Measure use of IP Telephony, call routing, messaging solutions, etc. The purpose of Unified Communications is to increase productivity. The goal of a good Telecom Agent (Broker)/Agency is to keep products and services as simple as possible for the employees to adapt to. If it’s not simple and user friendly, it will not increase productivity and it will be a waste of your money.

If you have questions whether your Unified Communications services are right for your company, then you should contact your Telecom Broker with your concerns. In fact, many Telecom Brokers will reach out and check in with you periodically to evaluate your services and satisfaction. They should also be available when you need them most. With the current economy you can’t afford to be unhappy or indifferent about your services. If you don’t already have a Telecom Broker, it would be in your best interest and one of the only ways in which you can be sure your plan is personalized and productive.

For more on selecting a Telecom Broker: https://nwmap.com/get-more-for-your-money-by-using-a-telecom-broker

                                                                                    https://nwmap.com/questions-to-ask-when-choosing-a-telecom-agency

Unified Communications and Security

We often hear about security issues on our facebook or twitter account, but what about the security and potential risks within your own business. Truth is, it’s not a common topic of discussion unless it’s the foremost concern for a reason (security breach or malfunction) and/or you are designing a new data/information system specific to your business. Either way, a solid plan can only be accomplished if both you and your Telecom Broker are working together to prevent potential risks or keep some from never occurring…again.

If nothing has ever happened, it can give you a false sense of security and just because you have an updated Unified Communications system, doesn’t mean you are protected. There is always some level of risk, but you must decide what is acceptable for your business. Everyone must be on board; Business owner, IT Manager, Telecom decision makers, CIO, and anyone else who might be able to communicate to your Telecom Broker the best Unified Communications plan for your business. Telecom brokers can help you decide who has access to what information, who has limited access, what data is monitored and managed by who.

It is typical for a Telecom Broker to offer you solutions, but you need to offer information about your enterprise’s specific risks and issues. Doing so will put your bsuiness at a lower level of risk. It only takes one time; security issues can wreak havoc on a business. Ask a Telecom Broker at NWMAP about including VoIP and SIP trunking in your network security policies.

sources: http://unified-communications.tmcnet.com/unified-communications/departments/articles/114537-sip-trunking-unified-communications-security-what-need-know.htm

Get More For Your Money By Using a Telecom Broker

Not many businesses, in the current economic climate, have extra money to put towards expanding their technology. Even though this single aspect is proven to improve business and the bottom line, they may feel overwhelmed or misguided by the choices and direction technology is headed towards. A Telecom Broker will pinpoint your specific needs and save you money.

What you should look for when choosing a Telecom Broker:  

  • How long the person has been a broker for their current company. Their is a high turnover rate in Telecom sales/agent positions. If a person’s position is completely dependant on the sales than they will be highly motivated to sell you products you don’t need.
  • How long the Telecom Broker has been in the business. In this business, expertise and ongoing relationships with carriers is crucial to saving your business money.
  • Help you consolidate your current phone systems and business Internet/Ethernet. Just as you may save money by bundling your cable and phone bill at home, you can do the same for your business. Don’t just pay the monthly bills, contact a broker to help you find ways to save money by consolidating services.
  • Search for ways to save you money. A Telecom Broker should never convince you to use products that don’t absolutely make sense specifically for your company.
  • Ongoing relationship with you. Telecom Brokers should always be available to meet your needs and answer questions. They should also provide a simple billing system.

 

NWMAP has Telecom Agents that will meet and exceed your expectations.