Acheive Better Customer Service With a Personalized Telecom Package

Nearing the end of 2010, we are reminded of all the businesses that failed during this recession. From these lessons should come the realization one notable factor will set you apart from the ones that have failed. Customer service. Customers want efficient, courteous, personalized, and hassle-free service. They can get your service or product from your competitors, but if you provide better service, they will go where they are appreciated. With all the competition in today’s industries, the ONLY factor setting you apart is great customer service.  

How do you acheive outstanding customer service?

  • Understand your customer’s preferences
  • look for opportunities to make your customers feel significant
  • form relationships an partnerships
  • set a high customer service standard
  • provide the tools for your employees; a personalized Unified Communications plan 

Let’s take a look at the last tip on the list; personalized Unified Communications plan. Why is this so relevant? Suppose you have employees who travel, upper level management spends significant time in conference calls, and you need to filter and prioritize incoming messages.  Features like videoconferencing calls have proven to cut down on travel costs, instant messaging and VoIP can cut down on phone bills, and business Ethernet can prioritize incoming information. Creating a more productive environment enables employees to provide better customer service, and increase your bottom line. 

At NWMAP, Telecom Brokers listen to you and identify your specific needs. They have access to over 40 carriers and they do the searching for you- best package, lowest cost.

Are You Satisfied With Your Unified Communications Services?

Simply put; if user satisfaction is low, productivity is even lower. One of the most effective tools for driving up productivity and customer relations is adopting and utilizing a personalized Unified Communications plan specific to your business’ needs. You can have top of the line newest technology and it won’t matter if it’s not the right plan for your business, including your employees.

One way to see how effective your Unified Communications plan is, would be to measure productivity and user satisfaction among your employees, and clients is applicable.  Are the employees happy with the system? Are they utilizing features most helpful for their job? Measure use of IP Telephony, call routing, messaging solutions, etc. The purpose of Unified Communications is to increase productivity. The goal of a good Telecom Agent (Broker)/Agency is to keep products and services as simple as possible for the employees to adapt to. If it’s not simple and user friendly, it will not increase productivity and it will be a waste of your money.

If you have questions whether your Unified Communications services are right for your company, then you should contact your Telecom Broker with your concerns. In fact, many Telecom Brokers will reach out and check in with you periodically to evaluate your services and satisfaction. They should also be available when you need them most. With the current economy you can’t afford to be unhappy or indifferent about your services. If you don’t already have a Telecom Broker, it would be in your best interest and one of the only ways in which you can be sure your plan is personalized and productive.

For more on selecting a Telecom Broker: https://nwmap.com/get-more-for-your-money-by-using-a-telecom-broker

                                                                                    https://nwmap.com/questions-to-ask-when-choosing-a-telecom-agency

Stay Connected; History and Future of Telecom

Historically, staying connected meant consistent use of stamps and waiting the entire day for an important call. Remember phone tag? Currently, staying connected is a business’ lifeline- the difference between success and failure. An ability to stay connected efficiently is even more crucial.

Everyone is staying personally connected through technologies like Facebook status updates and Twitter. Why shouldn’t a business expect the same instant gratificaion in their communications? That kind of technology is available and a business would see the most benefit with bundled deals, keeping their cost low and their connectivity high.

Today’s businesses should expect technology to surpass their demands, deliver instant connectivity, with less burden to their budget and spending allowances. In addition, Telecom Brokers come into the mix to make the search easier- to connect a business with a carrier’s plan or product that suits them specifically and optimally. If you have questions or issues down the road, Telecom Brokers stay connected and are there for you almost instantly to get you back on track.

Imagine productive, enjoyable, and personable business exchanges made easy and affordable. No more waiting, guessing, missing calls and clients. Business Ethernet, voiceover IP, and video conferencing capabilities are a few technologies that businesses can expect to be the norm, now and into the future.

Client Versus Sales

There is a sense of accomplishment of really doing what is right for the client versus having the burden of selling something that is not the best fit for the client. The focus is on one or the other in any typical company involving sales. We notice it when we shop at specific stores- some are there to sell you something…anything! They may talk you into products you aren’t even looking for.  And some associates are there to help you find what you specifically want or need- they are there for YOU. The latter takes patience, experience, and communication.

These differences in customer service and sales approaches can be identified in the telecom industry.  There are sales agents whose primary goal is to sell you services and/or products- that’s it. They will not likely take into consideration precisely what you need and want for your business. They would also like to close a sell with you as quickly as possible, not searching for specific products and packages complimentary to your needs at the lowest pricing available. The lower the price the lower their sales commission; basically, their goal versus your goal! Their job depends on selling you something you don’t need. They don’t stand to make as much money helping you in the future either- you may never talk to them again. Another common trait among sales agents with superficial goals is a lack of experience. Anybody with experience knows the customer must be the focus, at first contact and all through the sales process into the future as well.

NWMAP has been in the Unified Communications and Telecom industry for numerous years, but they still consider themselves customer service experts first and foremost. Lennie Green, a current Master Agent for NWMAP states: “My success comes from helping my customers be successful.”

Questions to Ask When Choosing a Telecom Broker

Outstanding  customer service is what a Telecom agency should be all about. Telecom Agents/Brokers can possess impressive telecommunications verbiage and tech speak, but experience and customer service dedication outweigh tech speak any day. It’s like judging a book by it’s cover- don’t be fooled. The telecom business is crawling with sales agents and each one wants to impress you with their spiel. How do you make a wise decision without being persuaded by a well-articulated tech spiel about products and/or services you don’t need?

Believe it or not, being aware about customer service practices and your expectations is more important than being tech savvy when choosing a  Telecommunications Broker. Another helpful tip; Choosing your Telecom Agency (MasterAgency) should be done prior to deciding on which Unified Communications/ Telecom Carriers you are interested in. Questions to ask yourself and a Telecom Broker:

  1. How much experience? How long has the Telecom Agency been in business and also how long have the Master Agents been working there?
  2. Are they concerned with providing a specific plan for YOUR business?
  3. When I have an issue, who will be there to answer my questions?
  4. In what part of the process is my Telecom Broker involved in?
  5. Do I have to pay for a quote from the Telecom Broker?

These questions will give you an optimal head start. Because there are so many consistently new Unified Communications products and services available to your business, the determining factors for where you take your business and who you trust comes down to experience and superb customer service.

NWMAP offers free quotes, customer service first promise, and agents with 20+ years experience individually.