Hot August Telecom Promos from Integra, Comcast, and Nitel!

At NWMAP we’re going to end the summer H-O-T! 

 INTEGRA TELECOM: New Low Rates: SIP Solutions 8 Voice Channels+ Internet & Ethernet Solutions: *$349 MRC for 3 Mbps Internet, *$449 MRC 5 Mbps Internet, $649 MRC 10 Mbps, & $949 MRC 15 Mbps

*$349 MRC for Voice Channels and T1 Access

Promo: T1 Access at $269 MRC, Voice at $10 MRC x 8 Channels

*Broadband Bundles include numerous features: Pricing starts at $219 MRC for 5 Business Lines, $249 MRC for 6 Business Lines

Promo: $49 SIP Solutions Add-On Packages include: *5,000 Minutes of Long Distance ($.04 per minute overage)

*ISP Package (includes web hosting, 100 email boxes)

*Feature Package Plus (includes 1 Premium VM box)

*Online Data Storage

*Up to 3 Toll Free Numbers (MRC only)

*250 Minutes of Conferencing Calling ($.14 per participant per minute overage)

*M- PRIME Package Integrated Voice Mail for $29.95 MRC (valued at $45.95 MRC).

*Business Communications 12 Button Standard Telephone for $14.95 MRC each valued at $19.95 to $24.95.

Football season is around the corner. COMCAST is making the commitment to bring their restaurant and bar customers the very best in HD sports programming. Spread the word! Now extended through October 31, 2011, the Sports & Entertainment Deluxe package (BR5) is being offered for only $99.95. This is a great deal! It’s a savings of $80 per month on our highest tier of Public View TV service. It also includes the NFL RedZone channel.

 NITEL  is offering MPLS T1 as low as $368 anywhere in the country, no limits. Also includes Internet T1S. Promo extended now through end of 2011. *24 mo. Min term required.

 For more info: https://nwmap.com/contact-us

Interested in being an Agent? https://nwmap.com/contact-us/become-an-agent

 

Telecom Agents~ Confusion About Integra Telecom Fiber Lit Buildings

Integra Telecom would like to clear up some confusion concerning the expression, “lit building”. Integra has its own fiber in that building. Agents may be under the impression that, because a building is ‘lit’, you can automatically sell access via that fiber without further ado.

 That is not always the case. Just because a building is lit, does not mean they can provide the service to sell. Sometimes gear can be added to accommodate other tenants, but that change requires a Build Cost Justification (iCert) and it is a significant cost. The iCert can take days or weeks to gather information.

 When you inquire whether a building has Integra fiber in it, Integra can give you a yes or a no. They will not investigate which equipment it has. Because Integra gets several requests with the question (‘is it lit?’), it can take a lot of time to do checks on each building. So, the moral of the story here is you don’t sell fiber access the way you sell DSL. If you have a serious lead in a building, and you want to know if they can provide services via Integra fiber, you must provide following details;

  • How much bandwidth is being requested?
  • Is the hand-off electrical or optical?
  • Does the circuit need any form of ‘protection’?
  • Is the customer willing to cover the cost of the demark extension (this is frequently needed, and Integra does not cover it)?

*A capacity check can take a day or so and ask for ICB price (all fiber builds/augments are ICBs – there is no ‘standard’ price to augment a fiber install). Thank you in advance to all our Agents.

If you have further questions, please contact us: https://nwmap.com/contact-us

Selling Hosted VoIP

Part 2 of a Hosted VoIP informative series: Hosted VoIP is a hot and efficient service for businesses in 2011 and the future (read more: https://nwmap.com/how-hosted-voip-works). On the flip-side, NWMAP wants to also benefit Telecom Agents with selling this useful Telecom technology. When Agents know how to sell the best services for each individual client, then everybody is happy. Let’s get started…

Getting to know your product is key. The link noted above will assist you with some basics. In addition, we’ll explain some of the many features Hosted VoIP provides: 911 support, Auto attendant, call forwarding, call logs, Click-to-dial from Outlook, browser toolbar, and web pages, Conferencing, Custom holds, custom rings, free on-net calling, Group directory, Hunt groups, Remote call control, Selective call acceptance, 3-way calling, Toll-free numbers, voicemail to email, and much more.

Steps for selling Telecom:

  1. Learn about the products you are selling any way you can. NWMAP Master Agents give you the tools, as well as newsletters and updates on our facebook page.
  2. Identify target clientele
  3. use your time with customers to explain how Hosted VoIP fits their business needs, help solve problems for them, and contribute to productivity and bottom line improvements.
  4. Have a Hosted VoIP carrier on hand for demonstrations
  5. Create a proposal with assistance from your VoIP carrier
  6. Meet an additional time with your prospected client for any questions
  7. Close the deal
  8. Be involved as much as you’d like 
  9. Encourage your clients to take advantage of carrier’s end-user training.
  10. Hope this helps and good luck

To learn about becoming a NWMAP Telecom Agent click here: http://www.nwmap.com/contact-forms/how-to-become-an-agent.php

How Hosted VoIP Works

As businesses are realizing they can buy more and better Telecom services for less, hosted VoIP services are becoming part of those solutions offered. People are discovering “The Cloud” and as a result, requests for hosted VoIP are substantially increasing. Making the leap to hosted VoIP,  providers and Agents have to learn about this new technology. This post will be the first of a 3-part series on Hosted VoIP with the goal of being helpful for both buyers and sellers.

What it is:Hosted VoIP is a service billed to the customer monthly. It’s powered from a provider’s network operations center and monitored by technical engineers. Users can lease phones, purchase some, or use existing and compatible gear.

Advantages: 

  • No need for expensive service techs, It’s all taken care of for clients.
  • If the customer’s office connectivity goes down, inbound calls still reach the phones and voice mails or can be sent through alternate routes.
  • Long distance and toll-free plans as well as software upgrades.
  • Hosted VoIP prioritizes voice, video, and data traffic to ensure quality of service.

Who is suited for this service?: Multi-location companies, Companies with phones from more than one vendor, businesses with off-site and traveling employees, Enterpises in need of disaster recovery and fail-over back-up, Customers in need of updated technology in general.

Interested in this service for your business? Contact us: https://nwmap.com/contact-us

Interested in selling Telecom services and products? Contact us: http://www.nwmap.com/contact-forms/how-to-become-an-agent.php 

Questions to Ask When Choosing a Telecom Broker

Outstanding  customer service is what a Telecom agency should be all about. Telecom Agents/Brokers can possess impressive telecommunications verbiage and tech speak, but experience and customer service dedication outweigh tech speak any day. It’s like judging a book by it’s cover- don’t be fooled. The telecom business is crawling with sales agents and each one wants to impress you with their spiel. How do you make a wise decision without being persuaded by a well-articulated tech spiel about products and/or services you don’t need?

Believe it or not, being aware about customer service practices and your expectations is more important than being tech savvy when choosing a  Telecommunications Broker. Another helpful tip; Choosing your Telecom Agency (MasterAgency) should be done prior to deciding on which Unified Communications/ Telecom Carriers you are interested in. Questions to ask yourself and a Telecom Broker:

  1. How much experience? How long has the Telecom Agency been in business and also how long have the Master Agents been working there?
  2. Are they concerned with providing a specific plan for YOUR business?
  3. When I have an issue, who will be there to answer my questions?
  4. In what part of the process is my Telecom Broker involved in?
  5. Do I have to pay for a quote from the Telecom Broker?

These questions will give you an optimal head start. Because there are so many consistently new Unified Communications products and services available to your business, the determining factors for where you take your business and who you trust comes down to experience and superb customer service.

NWMAP offers free quotes, customer service first promise, and agents with 20+ years experience individually.