Selecting a Hosted VoIP Provider

For businesses considering Hosted VoIP service, a few things must be done prior to selecting one. You’ll need to do some research, but we’ve provided a quick guide to assist you and make this initial step easier.
  • When doing your research, find service providers who have ample experience- 10+ years is sufficient.
  • Find out what is important to the provider/ Agents. If you go directly through a provider/carrier, then everything will be biased, often the sales agents don’t have much experience, and they are out to sell you (mostly what is good for them). A Telecom Broker/Agency such as NWMAP believes customer service is most important.
  • Access and network: Does your Agent or provider have access to multiple Hosted VoIP providers? And networks? This will enable them to have an unbiased professional opinion about the best Telecom technology for your business. This is a huge advantage that a single carrier can not provide.
  • What kind of support does the Agent have from the providers or extend to end-users? Obviously the benefit of Hosted VoIP is to not pay a phone repair guy $100/ hour. You want great support, from installation to training to solutions.
  •  Look for guarantees, disaster recovery, QoS (quality of service) and auto-failover protection. 

If you have additional questions that need to be answered, contact us: https://nwmap.com/contact-us

If you missed the first 2 parts of this informational multi-part blogs series on Hosted VoIP, click here:  https://nwmap.com/how-hosted-voip-works (part1) and https://nwmap.com/selling-hosted-voip (part 2)

More info on selecting VoIP: http://www.voipforbusiness.biz/business-voip-articles/office-telephone-systems-help-picking-out-the-ideal-system-to-your-requirements.html

Selling Hosted VoIP

Part 2 of a Hosted VoIP informative series: Hosted VoIP is a hot and efficient service for businesses in 2011 and the future (read more: https://nwmap.com/how-hosted-voip-works). On the flip-side, NWMAP wants to also benefit Telecom Agents with selling this useful Telecom technology. When Agents know how to sell the best services for each individual client, then everybody is happy. Let’s get started…

Getting to know your product is key. The link noted above will assist you with some basics. In addition, we’ll explain some of the many features Hosted VoIP provides: 911 support, Auto attendant, call forwarding, call logs, Click-to-dial from Outlook, browser toolbar, and web pages, Conferencing, Custom holds, custom rings, free on-net calling, Group directory, Hunt groups, Remote call control, Selective call acceptance, 3-way calling, Toll-free numbers, voicemail to email, and much more.

Steps for selling Telecom:

  1. Learn about the products you are selling any way you can. NWMAP Master Agents give you the tools, as well as newsletters and updates on our facebook page.
  2. Identify target clientele
  3. use your time with customers to explain how Hosted VoIP fits their business needs, help solve problems for them, and contribute to productivity and bottom line improvements.
  4. Have a Hosted VoIP carrier on hand for demonstrations
  5. Create a proposal with assistance from your VoIP carrier
  6. Meet an additional time with your prospected client for any questions
  7. Close the deal
  8. Be involved as much as you’d like 
  9. Encourage your clients to take advantage of carrier’s end-user training.
  10. Hope this helps and good luck

To learn about becoming a NWMAP Telecom Agent click here: http://www.nwmap.com/contact-forms/how-to-become-an-agent.php

NW MAP on Facebook

Come join us (NW MAP Telecom Broker) on Facebook. NWMAP is now on Facebook so you can get updated on the latest blog posts from our website, current events, news and popular blogs on Telecom and technology. You can also receive a copy of our monthly newsletter- request it on our Facebook page. We’re making it easier to stay connected and be a part of our network.

We share with you and you can share with us. Keep us posted on what interests you in the Telecom industry, what products excite you, and share tips or information.

Our page: http://www.facebook.com/home.php#!/pages/NW-MAP-Telecom-Broker/201445879877304

Integrating Video Phones Into The Office

Despite significant return on investment increased worker productivity, how many office workers have this tool for their desk? Video phone technology is impressive to say the least and vendors have good cause to showcase these products, but where are they in the everyday lives of an office worker? The reasons many businesses have not adopted this useful technology range from cost concerns to reliability. There’s good news though.

Telecom vendors have taken huge strides in getting advanced technology in the price range of AFFORDABILITY. NWMAP Telecom Brokers have an additional advantage of being able to price multiple vendors’ solutions and find what businesses need for the price they want. Suddenly Video Phones are looking as good as desktop VoIP handsets, and better.

With the variety of Telecom service providers available, there are practical Video Phone options. In low-cost cases, some Video Phones have downsides such as only working with a vendor’s hosted IP service. You don’t have to settle though because many can be found to offer top-line features. Some features like Video Phones with Ethernet ports share a single cable with a desktop PC and IP phone, eliminating the need for additional cables. This advantage alone saves money. You can also opt for the Wi-Fi feature, eliminating the need for dedicated Ethernet altogether. Even small businesses would benefit from basic Video Phone capabilities. 

If you have questions about Video Phone Technology for your office, please let NWMAP do your shopping and comparisons: https://nwmap.com/contact-us

Integra Telecom Launches New Ethernet Services

Integra Telecom, a leading Telecommunications provider, now offers two new Ethernet Services: E-line Ethernet Private Line (EPL) and Ethernet Virtual Private Line (EVPL). This will only add to already extensive fiber network- best among competitor’s in the West. Integra’s Chief Executive Officer, Tom Casey announced, ” Integra has been serving more larger-sized businesses in recent years and we want businesses of all sizes in our service territory to know that we have a network and a product set that can meet their most demanding telecom needs.”

What does this mean? This service enables enterprise customers to extend their LAN to a WAN, connecting their locations together and enabling cloud-based services. Great news for companies with a demand for Ethernet services that support cloud and managed services.  

years of experience, knowledge, cost savings, and superior customer care.with their, being one of them. The benefits of working with an Agent at NWMAP is apparent Telecom Integra Carriers, Telecom can bundle our certified Ethernet services with their products in order to meet the needs of variety of enterprises.NW Master Agent Program (NWMAP) has partnered with over 40 IntegraCarriers served by

For more information on Integra’s Ethernet Services: https://nwmap.com/contact-us